Microsoft — Attraction in Mountain View

My (less than a year old) surface laptop bricked itself trying to install updates. I sent it to Microsoft's repair center, who promptly lost it. Twelve days after I submitted my repair request (don't pay attention to their 6-8 day return window guarantee, it's not accurate) I received back a laptop charger in the mail instead of my device.

For those who don't know, Microsoft now makes it nearly impossible to contact a human to speak to them, so I spent days trying to get a hold of someone to discuss this. After finally talking to a person and getting transfered through 3 departments, my case was escalated to someone who promptly informed me that they would be going on leave for the next 5 days. The escalation specialist did leave their manager in charge of my case, but their manager "had already finished their shift for the day" when I called at 11am PST. When I asked to speak to literally any manager who was in the office, I was put on hold before being hung up on.

I deeply regret buying a Microsoft product and will never make that mistake again. My laptop, by the way? MIA, they have no idea where it is. And it sounds like they have no plans to reimburse me.

UPDATE: Finally got the laptop back. It only took multiple pushy phone calls, stern emails, and this review. Still never buying a Microsoft...

I have been a customer with Microsoft for many years. Since they have implemented AI technology, I am very displeased with them.. I canceled my subscription, but they billed me anyways. I followed their instructions to request a refund, but there is no request a refund. They are lying to me. And they’re lying to the public. I am very dissatisfied with Microsoft. There is no phone number to call. There is no person to talk to. And I’m a protected class I’m legally blind and they’re making it difficult for me to request a refund. I’m on a limited fixed income and they took money and I can’t request it back after I had already canceled it. I’m very disappointed in Microsoft. They have become a horrible, horrible company. And I will continue to request assistance. And I will submit an FTC complaint. As many times as I need to until I get their attention. Very...

Hey there, just an update that windows 11 is still a hot pile of garbage! All the new features? Trash. UI updates that force extra clicks? Dumb. Keep supporting windows 10 until you get windows out.

While I’m at it your other products are in need of help. Fix the search function in outlook mail as it has been dysfunctional for years. Teams is like garbage inception. Also, no one wants copilot, stop forcing it on us to justify some manager’s salary.

Why do you...