The DJ Hookup — Attraction in Mundelein

Arturo, a The DJ Hookup Jr. Sales Associate / Product Specialist, helped me with the research, also to make the decisions, and throughout the purchasing process.

I had a lot of questions (besides being very indecisive and impulsive), but got very lucky to find Arturo. He is knowledgeable, patient, extremely helpful and a smart, honesty, customer oriented representative. Honesty is one of the traits I personally look for on a sales representative; it speaks volumes of his integrity.

Arturo also showed a high level of neutrality but did not let this hinder his willingness to express his opinions explicitly in a constructive manner. This is very important when a situation like this arises; he has to guide the buyer through different options, ensuring his customer makes a concise decision, without putting his pockets ($$) first.

His level of attention, charisma, and customer service is unparalleled.

I will highly recommend your site, but I will also refer Arturo, by name, to friends of mine.

Thanks again, Arturo. I wish...

The DJ Hookup is quite an accurate name and great company to do business with.

I bought a Pioneer CDJ-900 Nexus unit that was damaged in shipping at the end of November, and everyone at the Hookup really helped to push get my unit replaced.

Mind you…this was during the crazy holiday season that customer service can get a little sporadic in general, throughout the days before/during/after Thanksgiving/Christmas, the team at The DJ Hookup was very responsive and caring about my situation to get it solved and help me get setup to replace my unit with ease! I still can’t believe how fast I received my replacement unit!

I know what having a great team is like at past jobs, and everyone who helped me directly and indirectly seems like a cohesive bunch. I hope you all get rewarded for how much effort you all put into this ticket during a regularly scheduled crazy holiday season!

Thanks to Francisco, Danny, and the whole crew at...

Great deals and AWESOME customer support. I purchased XDJ controller from them back in December since they had the best price and it came with a FREE Odyssey case ($230 value). For several reasons I did not get the chance to actually use it until May and only then I discovered it was defective (high pitch sound in headphones on CUE). Pioneer tech support directed me to one of the repair places, but I decided to contact The DJ Hookup not expecting much, since it was way past the return window (90 days). They immediately took ownership of the issue (Sara) and got Pioneer to issue RMA#, so once I shipped the defective unit to the manufacturer - two days later I got a brand new controller from the DJ Hookup. They could have ignored me, but they did not and that is why I totally recommend...