Playbox Indoor Playland — Attraction in Mustang

This place seems like pretty cool place to bring the kids for a while. There's a big play area in the center with places for parties on opposite sides of it. There's tables and chairs, just bring your food and supplies. When you first walk in there are cubby holes to place your shoes whether you're a parent or child, you're taking your shoes off. So please plan ahead and don't expose the rest of us to your funky odor. I'm giving it 4 stars instead of 5 simply because saw a child wandering around in our area that wasn't from our area but from the other side and nobody was looking out for her. We had to get involved and help find her family. I didn't see any staff really supervising the kids like I have at other locations similar to this. Also there's an unsupervised exit area... I think that's all I need to say there.

Edit: 1.23.2020 I just wanted to respond to the reply I got. I wasn't aware it was a parent supervised facility. That wasn't explained to me. I just showed up for a birthday party. I will state that I did assume based on other similar facilities for children I have been to that did supervise, that this facility operated in the same manner. My fault for making that assumption. Regarding the monitored child proof exits, the gates used are exactly like ones used to keep kids out of a pool. That being said if the child has a pool with these gates, then they probably know how to open it. If they've been to this facility more than once they've probably learned how to open the gate. Granted they do need to be able to reach the lock/unlock mechanism on top which may be too high for smaller children. You simply pull on the top then push/pull. As for the monitoring, there was nobody monitoring as the kids from our party were leaving plain and simple. The staff was over by the entrance. Nobody was by the exit. Look at the third picture with the exit. Nobody over...

Customer beware…This was our 2nd time hosting our kids bday party at the playbox. The first time we had nothing but good things to say, but after this last party we left feeling very dissapointed at the way we were treated. We very much felt like inferior guests and undervalued customers. When we arrived for our kids party there was a sign on the door saying they were closing early for a private party. Well…part of the draw to this facility is that after your allotted party time, your guests can stay and play as long as they want. Instead we were rushed out. When talking to the manager she claimed that she called us, yet neither my husband nor I have any calls or voicemails from the playbox. She offered to give us a couple passes for free play, but we felt this warranted bigger measures as this was our child’s birthday that was cut short unknowingly to us who paid a lot of money for our guests to continue to stay and play. 2 free play passes does nothing, how about making it right? It was embarrassing, even our guests were upset. It takes a lot for us to complain and I understand mistakes happen but there was no compassion or understanding for our frustrations from the staff, only a lack of accountability. In the future, if private parties are booked and there are previously booked parties shortly before, the staff should confirm with the surrounding parties and if people are unhappy, then they should be allowed to back out of their reservation and book their child’s special day at a facility that will be equally accommodating. Please keep in mind before booking your kids special day here, that their day can be cut short without your knowledge in order to accommodate a private party who will provide more money to...

We loved the play box, but unfortunately, we won't ever be returning after today's experience. I was made aware by my 8-year-old that a grown woman, maybe in her late 60s, yelled at her, asking her to get out of the ninja course because it was her grandchildren's turn. All while she was walking out of the ninja course. Unfortunately, my daughter notified me on our way home because the women scared her, and she was afraid to tell me when we were there.* FYI all this happened while I was sitting at the chair area wish I would have been made aware of while we were there to notify staff then*. I turned back to inform the employees, and I ran into this woman in the parking lot and politely questioned her. She started yelling at me, saying she was being “stern.”I'm sorry, but that woman had no right to yell or be stern with children who are not hers. If my children were at fault, the staff should have been notified. Unfortunately, after the incident, I was told the staff could not do anything since my child did not make them aware of the incident when it happened. To the women that felt comfortable yelling “Get Out!” To an 8-year-old in a kids' indoor park while they were playing, I’m sorry your...