James & Sons Fine Jewelers — Attraction in Naperville

I texted some photos of Estate jewelery as well as a description of each piece with the price I needed which I prices well below wholesale. I also told the salesperson Samantha that I was communicating with that was very professional and easy to talk to. I did not tell her I was a retired large volume Estate Buyers that retired in 2019 as well as a GG for over 45 years. Myself or anyone else in this business has a Fiduciary responsibility with their customer in this instance me to say either I will pass but not make an offer on Each item that was insulting. Ask your jeweler or anyone you know if the numbers I am giving you on two of the items are a fair offer. Look up pieces on the Internet or check on Cartier of Tiffany's website for a comparable black pearl ring in platinum as see for your self. John the owner offered me $400 on a rose gold diamond and seed pearls pendant from the 1930's with three carats of pave' diamonds HI VS diamonds and a gold weight of 8.7dts. John offered me $500 for a customer thru Cad program 16mm. Gem Black Pearl clean skin high luster with green overtones in a Pt959 mounting set with 1.88cts of 2mm. round ideal cut diamonds FG in color and VVS/VS in clarity. John I assume you know this grade ofmellee will cost you or anyone else $600 a carat. John I would assume the prices you offered on the 12 pieces you looked at are what you would offer on any estate jewelry you make an offer on,correct? Anyone reading this review what do you think regarding Johns offers! Did he fulfil his Fiduciary responsibility to his client,me? John made the offers so he must have felt with his number of years as an expert they were fair offers don't you think or John would not have taken time to look at each piece and make a offer to buy if he did not want the jewelry. I will let the readers decide but in my humble opinion I fell the offers John made were insulting to say the least! If you are looking at a car to buy would you know ball the deal? Please tell John how you feel about this situation I am sure he would love to hear from you! All of the twelve items offered on we very saleable not breakers. The quality was fine to gem quality on the two Opal rings and South Sea Pearls. Please tell me and all your readers on how you came up with the offers of $500 each on the two large pearls and you would not break these down and sell for parts. It's like a Math test you gave an answer of $500 for each ring but did not show your work so you flunked the test unless you can show me your work. Your offers were so low that any pawnbroker or estate buyer would be in awe of how you came up with these numbers. I tried to respond to Johns comments but I was blocked from adding to my review Regarding Mr. Sunderland comments to my reviews: Please explain to me on how you came to the offers of $500 each on the platinum,diamond,and South Sea Pearl rings.If you could please explain how you came to these numbers as they make no sense at all! Also there was not a cameo pendant but a diamond pendant with 3 carats of diamonds,two multi row pearl bracelets not seed pearl bracelets one had 1.25cts. in diamonds,and a fine Ceylon Star Sapphire and diamond ring. None of the items were of commercial quality and there is a market for jewelry items like these and the other 8 items offers were made on and they are not items that would be sold for parts. The offers were low ball offers and someone with Gemological knowledge as a GIA GG for over 45 years questions the offers and Mr. Sunderland could not justify the offers plain and simple! It is my error my response was not blocked it just took three times to get my response through. I just looked at the offersfrom James and Sons and they were the most insulting low offers that made no sense,rhyme,or reason.They should be ashamed for making these offers. In referring to Abe Froman in Ferris Bulers Day off the sausage king of Chicago. James and Sons is the LOW BALL King of Chicago. Try and sell the some gold and diamond and gemstone jewelry and see...

I recently had the pleasure of visiting James & Sons Fine Jewelers to purchase a Tudor watch, and I must say it was an exceptional experience from start to finish. From the moment I entered the store, I was greeted by a warm and friendly associate Gracie, who made me feel like a valued customer.

The first thing that caught my eye was the impressive display of Rolex watches, and as a watch enthusiast, I couldn't resist trying a few on (tried on every piece at the location). Gracie was incredibly knowledgeable and passionate about the timepieces the location carried. She patiently guided me through the various models, explaining the intricate details and unique features of each one. It was evident that Gracie possessed an extensive understanding of Rolex watches, and her expertise added a layer of trust and confidence to my shopping experience.

The store itself was immaculate and exuded an air of luxury. The beautifully arranged showcases showcased an impressive collection of high-end watches, including the Tudor and Rolex lines, which were displayed in all their splendor. The ambiance was refined, yet inviting, creating an ideal setting for exploring these magnificent timepieces.

What truly set James & Sons Fine Jewelers apart was their commitment to exceptional customer service. Gracie treated me with the utmost respect and attentiveness, making me feel like a valued client throughout my first visit. Her patience and willingness to address my questions and concerns was truly commendable. She made sure I felt comfortable and confident with my purchase decision, and there was never any pressure to make a hasty choice.

In conclusion, my experience at James & Sons Fine Jewelers was nothing short of exceptional. Their knowledgeable staff, remarkable selection of watches, and dedication to customer satisfaction truly impressed me. If you are in search of exquisite timepieces, accompanied by unparalleled service, I highly recommend visiting this location. Whether you're looking for a Tudor watch or exploring the world of Rolex, they will undoubtedly exceed your expectations. I cannot speak highly enough of my experience and look forward to returning for any future...

My ring is beautiful! However, both times I’ve had to walk in the Naperville location to get it resized, I had some issues. There’s certainly an air of judgement if you walk in looking very casual. Felt so uncomfortable in there, but maybe it was just me? Whatever. Can get past that - however, the last time I was in to resize my ring I was argued with by the jeweler LOL.

I was sized and apparently my ring was already the “perfect size.” If it were the perfect size, the diamond wouldn’t be spun around facing my palm most of the time. Nor would it come off so easily, etc. I know my ring/hand and knew it needed to come down about half a size. It fits perfectly to me now since having pushed to have it resized. But to get here was ridiculous. The jeweler persisted that I don’t need to resize it, but maybe put some sizer beads on it instead. I was adamant I wanted it resized, and it was clear she didn’t believe the customer is always right, later making a face at her other colleague while “helping” me.

She eventually gave up trying to convince me and turned to my fiancé to explain what we could do with sizer beads instead LOL! Lady, you’re dealing with me, not my partner. Check that type of attitude out the door before disrespecting future customers.

I got what I came in there for because I politely declined these beads several times and had her size my finger again. The size I liked she tried to convince me was too tight. It was so bizarre. Whether or not the size was technically incorrect I don’t know, I don’t care. It was wild to not have been taken seriously or listened to MULTIPLE times, even had a bystander come up to me and say “do what makes you feel most comfortable.” James and Sons — listen to the customer next time! I’m much happier with my ring now and could have been happier with the store experience had your associate just listened...