lululemon — Local services in Naperville

I purchased a shirt at the Oakbrook Il store on 3/30/2024, walked out of the store without the security alarm going off. I put the bag in my closet. Of course threw the recipe away. Fast forward to 6/28/2024, went to put the shirt on, tags still on the shirt. I noticed the security tag. Took shirt to nearest Lululemon in Naperville Illinois. Walked in store, alarm didn't go off. Talked to assistant manager, she said I need proof of purchase. Walked out of store, alarm did not go off. Went to my car and found the purchase to Lululemon on my bank statement. Went back into the store, alarm did not go off again. Tried to show the statement to the assistant manager and she replied, I can't without a recipe. She wouldn't even look at my phone with the statement. This all happened between nonn and 12:20 pm. WOW Lululemon, because of YOUR security system and employees, I had to spend money trying to wear a shirt I already purchased. I wonder why?...

Although I have had good experiences at this store and loved the great high quality products they offer with the abundance of selection. I had a poor experience here today. I live about 30 minutes away and called this store location about 7 times just to make sure I could come in and exchange my shorts for a smaller size. I remember being told and seeing online on the lululemon website that they offer size exchanges. I called multiple times and there was never any response but workers sitting around at the front and back by the fitting rooms when I walked in. I get there and then they tell me I can’t even exchange for a smaller size, which I found hard to believe since the website was telling me otherwise. Was really looking forward to getting a pair that fit me better but instead they tell me I can’t get a smaller size. Just a very poor experience overall which is so...

I have called them around 10-15 times (around 5-5:30pm so they are STILL open) trying to get ahold of them because my REPLACEMENT pair from a previous pair of align leggings has also now ripped at the seams and over and over again it’s no answer. there is NO reason why i should have to have these leggings be replaced not once but TWICE because they keep tearing at the seams…i’m literally a size medium. this is absolutely ridiculous. disconnect and remove your number from online if yall ain’t gonna answer the damn phone. beyond pissed is an understatement. mind you, i got the ORIGINAL pair (not the replacement pair) only 2ish years ago, the fact that two pairs have ripped within that time is absolutely NUTS. do...