A-1 Appliance — Attraction in Nashville-Davidson

I was in the need for a GE Authorized repair center.

I had purchased my GE Dishwasher approximately 13 months ago in Clarksville, TN..

I had a small leak coming from the unit. I contacted my warranty provider.

They arraigned for A-1 Appliance in Nashville to come up and repair the unit.

From the start setting up the appointment to the conclusion of the repair everyone I spoke to where extremely professional, polite and knowledgeable.

I filed my claim on Friday, March 16th. A couple hours later Carol with A-1 called me to set up an appointment for their tech to come out.

She set the appointment for March 21st between 12:00 And 2. At around 11:30 I received a call from Darren, the tech. that was assigned my repair. Darren was updating me on his ETA which was 1:15.

At 1:10 Darren pulled up in my driveway. My first impression was a good one. First by communicating with me on the time, as soon as he knew (he had other customers previously and allowing for traffic).

His appearance was neat, clean and his company van was clean.

After Darren introduced himself, he started troubleshooting on the dishwasher. In pretty short order he had found the problem. He made the necessary repairs and was gone. Not only did he have a professional appearance, he had the professional knowledge.

Darren had a great personality to boot.

A few hours later I received a call from Jeremy Dunn, the service manager. He had called just follow up and make sure I was satisfied with the service and had they met my needs.

As you can tell the exceeded my expectations!

I would highly recommend A-1 Appliance to family and...

I bought a Jenn Air dishwasher from A1, primarily because of the peace of mind of purchasing from a company that also serviced its appliances. Sale and installation went smoothly. Fast forward 11 months. The dishwasher quit working. Set up a service call. During the call, the technician pulled the dishwasher out to find the problem and water gushed out, pouring into the basement bedroom underneath causing damage to the ceiling and light fixtures. Now, 2 months later, the manufacturer takes no responsibility-says it was an installation issue. A1 is not raking responsibility—they say it is a faulty issue with the manufacturer. Little consumer me is left with the bill to repair ceiling and light fixture. A! Service manager offered to “get back to me” 4 weeks ago., My last email to him went unanswered. Never thought I would say this, go to a Big Box Store to get...

Having bought a new home (new to me), I have dealt with various service personnel in order to repair neglected items and get the home into shape. I have been almost uniformly disappointed in the service provided with the exception of A-1 appliance. Jason was on time, efficient, knowledgeable, professional, and one of the more pleasant people I have dealt with. Not only did he fix my stove, he took the time to address things not related to his service visit and proposed cost efficient solutions to them. The cost was a bit on the high side, but not inconsistent with others. He was the only service provider that I thought was worth every penny. In short, Jason is the employee that every employer hopes to have. A-1 is fortunate to have him and they will have a repeat customer...