I was in the need for a GE Authorized repair center.
I had purchased my GE Dishwasher approximately 13 months ago in Clarksville, TN..
I had a small leak coming from the unit. I contacted my warranty provider.
They arraigned for A-1 Appliance in Nashville to come up and repair the unit.
From the start setting up the appointment to the conclusion of the repair everyone I spoke to where extremely professional, polite and knowledgeable.
I filed my claim on Friday, March 16th. A couple hours later Carol with A-1 called me to set up an appointment for their tech to come out.
She set the appointment for March 21st between 12:00 And 2. At around 11:30 I received a call from Darren, the tech. that was assigned my repair. Darren was updating me on his ETA which was 1:15.
At 1:10 Darren pulled up in my driveway. My first impression was a good one. First by communicating with me on the time, as soon as he knew (he had other customers previously and allowing for traffic).
His appearance was neat, clean and his company van was clean.
After Darren introduced himself, he started troubleshooting on the dishwasher. In pretty short order he had found the problem. He made the necessary repairs and was gone. Not only did he have a professional appearance, he had the professional knowledge.
Darren had a great personality to boot.
A few hours later I received a call from Jeremy Dunn, the service manager. He had called just follow up and make sure I was satisfied with the service and had they met my needs.
As you can tell the exceeded my expectations!
I would highly recommend A-1 Appliance to family and...
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