Flower Express — Local services in Nashville-Davidson

Ordered flowers for delivery a day before my mom’s birthday to be delivered to her the next day (on her bday). She never got the flowers. I called the following day when they opened to see what happened and they said the delivery driver hadn’t arrived to work yet, so they would call me back when they find out what happened.

I didn’t receive a call back by 3:40pm so I called them again and they said they lost the delivery ticket and asked what they could do for me. I asked for a refund or partial refund since I paid a lot of money for them to deliver it on her birthday and I also asked them to deliver the flowers since I told her I ordered them for her and even though it would be late, I still wanted her to have them. They said they could only do one or the other per “company policy.” So I just asked them to go ahead and deliver them since I still wanted her to have the flowers, so essentially nothing changed except they delivered it two days late.

I literally paid a lot of money for flowers to be delivered on my mom’s birthday and they just didn’t deliver them… and then their solution was to just go ahead and deliver them two days late, no refund or anything. I won’t be using this company again- have zero faith that they will follow through with delivery or try to rectify the situation when they inevitably don’t.

Oh also when they did deliver it two days later- They weren’t the...

Don’t waste your money on flowers from this place!!!! I paid for a deluxe arrangement and I got a basic and still had to pay for the deluxe flowers. Deluxe arrangements have more flowers than the basic arrangements. Arrangement looks nothing like the picture online. Deluxe picture shows 5 roses and I got 3 this looks exactly like the BASIC arrangement! I got robbed and screwed on this arrangement. I should of spent the extra $5 on flowers and drove an extra mile and got better flowers and got my money’s worth! Such a let down and I am very upset with this place. Such an excuse of a flower shop! They would do everyone a HUGE favor if they just shut their doors for good and closed up shop! This place is a rip off and will screw you over! DO NOT BUY FROM THIS PLACE!!!! GO SOMEWHERE ELSE!!! THIS PLACE DOESNT CARE ABOUT THEIR CUSTOMERS. CUSTOMERS ARE ALWAYS RIGHT!!!! I wish I got a refund for the flowers and never took them home to my girlfriend. What made it worse is my girlfriend even made a comment about them! Let’s just say there was no Shock and Aww from her and was not wowed by any means... :( Really makes me feel like a p.o.s. for going with this place... Thanks for...

This was my first time using Flower Express. I should have turned around and walked right back out upon entering. The plants and flower arrangements for sale were half dead. But I was ordering a corsage for my teenager's dance date and thought I would give them a chance as they have been in the area for years and were convenient. They told me they would receive a new shipment of flowers the following week and would have roses they could use in the corsage. When I came to pick it up Saturday at noon, it wasn't ready. While I waited, I looked at the other 'fresh flowers' in the store. I suspect wholesalers must sell their several days old flowers at a discount, and this shop buys them because none of the flowers looked fresh. Almost all had brown edges on the pedals. When I received the corsage, the roses also had some brown spots. I was too embarrassed at myself for having chosen this place to demand a refund. I don't know how this place stays in business, but it has been in Belle...