Nurture Spa — Attraction in New Hope

My partner splurged on a spa day for me and him due to the location and reviews of the spa. Unfortunately, the splurge ($910 to be exact), was not what we envisioned and we left sorely disappointed.

We scheduled facials and a couples massage. We both agree, our facials were great. He received a custom facial while I opted for the medical deluxe hydro glow facial. I was left impressed by Gabby’s skill set and knowledge.

However, this is where our joyful experience ended. Our couples massage was part atrocious and part okay. Since we had two LMT’s, the massages we received were different despite being in the same room as each other.

My partner commented that his massage was okay, not worth the hype, but he left somewhat relaxed. Mine was not even close to that description. I specifically stated I had pain in my lower back, near my tailbone, when we started. However, my lower back, back upper quads, thighs, hips and buttocks were left untouched. The whole reason to relax and nothing was remotely done. When I said something after we were finished that none of those spots that I mentioned had not been touched, I got a reply of “try and ice it tonight.”

Excuse me?! The point of a massage is for me to not have to ice, soak, use a heat pad, etc., on the sorest points of my body and to relax.

I knew my partner was upset that this was our experience but also that this was an acceptable response by the Spa.

When we went to check out, the receptionist kept saying we owe $1110 until we broke down our charges and asked where the extra was coming from. No apology for miscalculation or her adamantly declaring we were miscalculating. Instead, we got brushed off and told “thanks for coming!”.

Overall, if you are expecting quality service, I would be careful what you chose and stay closer to the Med Spa services. If you want to just spend time in a pretty ambience and have a massage that could easily pass as a massage from a mall chair, then this is the...

Classy small spa. Teresa is AMAZING! I had the hot stone massage, it was incredible. They have a nice shop upstairs and all the services are downstairs. Comfy robes in the locker room. They have a nice steam room. Soothing and spacious showers and nice toiletries in the changing area. Those are all pros and very big ones of course. However, these are a few things that were a bit lacking but it’s only imo and are probably not big issues for someone else or for more frequent clients. Would have loved some fruit infused water or something like that in the lounge area, simple touches that go a long way to make the overall experience even more classy, but they did have bottled water (maybe a COVID thing to not have the other kind), The lighting over the sink area is quite dark and is challenging to see if you need to reapply your makeup. There weren’t any washcloths provided in the bathrooms that I saw, this would have been helpful to get off some of the oils from the massage. They might provide them upon request or maybe I just didn’t see them. I’ve only been to a few spas but they’ve all been at 5 star resorts either in the Caribbean or in Las Vegas. This one for being a small spa is really nice. The ladies up front were a bit on the frosty side but they probably perceived I’m not from their side of town and they’d be correct so no hard feelings but a bit of a warmer and more genuine welcome would have been appreciated. A relaxing time overall. If I was back in the area and needed a good hot stone I would return for Teresa who was terrific but not necessarily the particular spa’s ambience and vibe. But that’s just me! Everyone else from other reviews absolutely loves their...

I had a 90 minute massage on April 14 with Susan. Pros: the location, building, locker room, sitting area, receptionists Cons: the massage

Susan asked what I wanted to work on for the 90 min customizable massage. I said I had tension in my neck, shoulders and lowerback, and also tight calves. She said that she'll work on all that along with some hot stone treatment.

When Susan was working on my shoulders, I asked for more pressure. Susan asked how the pressure was elsewhere, and I said that the pressure was fine for my neck but I feel like I can use more on my shoulders/back. She told me she was using the same pressure as the neck, and that it is my mind and body that was preventing her from going deeper into my back. To prove her point, she dug her fingers below my rib cage and said that she was also applying the same amount of pressure there, but that my body is not defending there so the pressure feels stronger. I told her I don't think I have muscles in that area and it felt like she was digging into my organs. She continued to press into my under rib cage area before moving back to my back. The morning after, I woke up with a bruise in that under rib cage area. If this interaction didn't happen, I would say the massage was ok even though the back pressure was not as strong as I preferred and have experienced in other massages. Susan's response and actions to my request for more pressure left me feeling irritated and...