Moo Hope Ice Cream — Restaurant in New Hope

Went last night. Such a terrible experience. First of all, service is very slow. With two people behind the counter and one person ordering ice cream I still had to wait a few minutes to be helped - the other employee was just pacing back and forth behind the counter not doing anything. Finally, when I was helped, you’re not allowed to sample anything “we don’t do that”. It’s almost as if the employee was annoyed that question was even asked due to her tone (like I was supposed to know). I’ve never been to an ice cream place that doesn’t allow this. The other thing is that this place is a dump. Floor is coming apart, ceiling is in need of repair, as well as wobbly and dirty tables. It’s like no one in there cleans. Their bathroom doesn’t even lock properly so you have to hold the door closed while you’re in there so people don’t walk in. Normally, if the place has some sort of redeeming quality, ie, delicious ice cream, then some or all of these could be overlooked, but in their case, the ice cream is just about average and nothing you can’t find somewhere else. I recommend going to Owowcow - much better ice cream, customer service, and cleanliness all around. I’m not normally one to make any review, let alone a bad review, but save yourself the trip on overpriced ice cream and...

We visited this ice cream shop because our favorite ice cream shop across the bridge in lambertville was closed due to flooding. We should have waited until it reopened because this place was a huge disappointment! Where do I begin... I guess I should start with the good and the only reason why this place deserves one star is because the portion size was mediocre and I believe they may use high quality cream. Now the negative, they do not allow samples using the excuse of covid despite other local creameries allowing you to do so. Note there was no mandate for mask wearing for the employees nor the customers. They do not permit two flavors in a small which you do find at many other ice cream shops offer. For the pricing they should offer two flavors in a small as pricing is competitive. I got the lavender coconut and it was flavorless and just tasted like heavy cream. My husband got cookies and cream and again it was very mild in flavor. What was horrific about his ice cream is it didn't just come with cookies but a long strand of hair! Obviously it was replaced by the ice cream server when brought to her attention but we weren't given any other option. Needless to say we will never return here and we definitely...

I would give zero stars if I could. Went yesterday afternoon for the first time this season. Past experiences weren’t great but this was the icing on the cake for me. Older women (possibly the owner) was serving us. I asked her for a sample and she said “we don’t do that”. Well why not? You want me to spend $10 on the tiniest portion of ice cream so shouldn’t I like what I am choosing? I couldn’t decide between two for my second scoop. Bad customer service. One of the flavors I chose was chocolate sea salt caramel but I could not taste the caramel and there was nothing salty either just pure chocolate. It also was icy like a little freezer burn. I could have bought Turkey Hill from ShopRite and tasted better than this. Zero flavor. Also the place is old and run down and dirty. My basement might be nicer than this place. For the money she is charging she needs to renovate. So not only was this woman rude to me but her ice cream is tasteless and expensive and served in filth. Tourist trap for sure. Save your money and go home and eat your Turkey Hill. I promise it will...