uBreakiFix - Phone and Computer Repair — Attraction in New Orleans

I brought my laptop in for repair on January 13th and was told the repair would take 5-8 days. On January 25th (12 days after I'd brought it in), I called them to ask how the repair was going. They told me they hadn't received the part yet, which was unusual, but it would be coming any day and the repair itself would only take an hour after they had the part. There was no further communication until I called again on January 30th (17 days), when an employee once again said that the part hadn't come in yet, but agreed that it was an odd situation. He called me back a few hours later to say that they would be re-ordering the part and expediting it. Though I was unsure why it took me calling twice when we were nearly 10 days past my repair estimate window for them to think of ordering again, I was thankful and understood that they could not control the speed of the mail.

Today, February 4th (22 days), I went into the store to try and get a new ETA on the part/repair, and the employee looked me up and immediately went to get my laptop from the back. He explained that they couldn't fix it and I would have to try somewhere else -- fine! They can't control how my laptop is broken! But why was this the first time I was hearing about this?

The employee then claimed that they had tried to contact me; when I pulled up my phone logs to show him that no, they hadn't, the only time I'd gotten a call from them was after I followed up on my repair and was told they'd be expediting a part, he claimed that the originally ordered part had come in on Monday the 30th, after I'd called and gotten my call back (they called me back at 5:11 PM that day, by the way, so you can judge the believability of that statement for yourself). Regardless, we were back at the starting question: they had tried to fix it on Monday, it hadn't worked, and they had just decided not to tell me? How long would my laptop have been there if I had not gone myself, 5 days after this employee claimed they had attempted to fix it, and asked about it? Forever? And then, as icing on the cake, when the employee gave my laptop back to me, he left my charger -- which they had also asked me to turn in -- in the back, and it took him like 10 minutes to find it!

I received a refund, which I think is the bare minimum deserved for this entire awful experience, but the customer service and communication at UBreakIFix are abysmal. I will never come to this shop again, and I will make sure everyone I know understands the lack of quality to your...

I brought my PlayStation 5 to two other repair shops before ubreakifix because my system would power off randomly, and both of those shops told me that my PlayStation was 'un-repaireable'. The first shop even exasperated the problem making it so that my system refused to power on at all... They denied making the problem worse and said the motherboard was failing and that there was nothing they could do.. 40$ diagnostic down the drain and possibly my system...

Fine... I didn't feel like fighting. I brought my system to a second shop that I believed could actually repair my PS5.. or at least tell me what is wrong with it.. Another 50$ diag and less than a day later the second shop also told me that my system is dead with no explanation.

After all that hell I was suspicious because of how fast they diagnosed it and how little information they had in regards to why I brought my system to ubreakifix as a last ditch effort not expecting much. In under FIVE MINUTES Alvin, at the front desk, with only a few questions and probing/testing the machine told me that he was pretty sure that it was just my power supply... He also quickly opened my system and pointed out that my warranty stickers had never been removed... That the other shops couldn't have known it was a board issue BECAUSE THEY NEVER EVEN TESTED THE MOTHERBOARD. He quoted me a price and said if it is indeed the power supply he can have it done for me by the end of the day.. and that i would have a 3 month warranty on the repair if there was any issues... And that he would clean out my device and re-apply my liquid metal..

4 hours later I was picking up my system... He even had pictures of my home screen ready to put me at ease that it was up and running..

My system has been problem free for months now. And. The price was a little high, but for the service and peace of mind I was given compared to the other repair shops I would gladly pay it again.i was ready to buy a new system and I'm just very happy. I decided to bring it to ubreakifix first. Alvin really restored my faith in repair shops, and be careful out there people. Alot of scam shops in and...

Tl:dr A five minute 'repair' took 2 weeks, stopped working again after only a few days and there is a strong chance they tried to scam me for $200+

I want to start by saying it really takes a lot to get me to write one of these, but this was rediculous. My Pixel 6a screen stopped being responsive so I called Google and confirmed it was covered by the manufacture warrenty. Took it to the NOLA Magazine ubreakifix location, where they also confirmed it was covered and took the phone for repairs. Two weeks later, I called to check up on the repair status and it was obvious they hadn't even started the phone (they had to go find it) but told me that it would be ready to pick up in an hour after some 'diagnostic testing' (I later found out, by their admission, that screen replacing takes all of 10 mins). When I went to pick up the phone, they told me that the manufacturer's warrenty was voided because there was a 2mm crack in the case on the bottom corner. They then tried to tell me I had to pay the full $200+ out of pocket or they would put the old broken screen back on. After about 20 mins of me flattly refusing either, they were able to bill the repair to Verizon Asurion instead. A week later, when I was at a different ubreakifix location because the screen had already completely ceased working after the 'repair', the employee there told me he had absolutely no idea what they were talking about and that the damage on the case would have never voided the Google warrenty, which is also what Google said. I'm not one to jump to conclusions, but it is hard to avoid thinking that they were just trying to fleece me for $200. Even if they were not, they took two weeks to impliment a 5 minute repair that did not last for more than 3 days, nevermind that the employee was extremely rude throughout. I cannot recommend this store after this experience and wanted to share this on the likely chance that this behavior is routine. In all fairness, the manager was able to get the repair financed for me and he himself was very polite and threw in a free screen protector, so that...