Bath & Body Works — Attraction in New York

I had a very disappointing experience at this Bath & Body Works location recently. There was an older Asian woman working on the floor who was extremely dismissive and impolite. She didn’t greet me, offer any assistance, or even acknowledge me when I walked in. Her attitude felt cold and unwelcoming the entire time. What made things worse was that as I went to the register to check out, she followed me and just stood nearby without saying a word or helping. It felt like she was watching me to make sure I gave everything to the cashier — as if I couldn’t be trusted. She wasn’t doing anything productive, just standing there and making the experience uncomfortable. I left feeling disrespected and judged, not like a valued customer. Management needs to be aware of how this behavior affects the shopping experience. I hope this is addressed, because it’s not the level of service I expect from Bath...

I have been buying bath and body works lotions, body mists, wall fragrances, and handwashes online for years. Recently, one of the body mist bottles was broken. I thought to go in a store to ask for an exchange. The 1st agent we saw, she said as they dont have a similar one in stock, she can't help us with it, and we should contact customer service online. As I was there we picked up few other products and as we approached to cashier, Dev, a girl at cash register asked my son who had the body mist in his hand if we are buying it. We shared all with her. She asked to have a look at it and asked if I wanted an exact replacement or would like to have a refund or adjust against the current bill. I really loved how she took care of the matter and offered us a few options instead of asking us to deal it online. I would be going into this particular store just...

I’ve been a loyal Bath & Body Works customer since the Cotton Blossom days! Although that fragrance has long been discontinued and its reimagined versions have come and gone, it’s been tough finding anything that truly matches my beloved Cotton Blossom. Thankfully, Gary at the Bay Terrace Mall location went above and beyond in helping me explore new scents that fit my preferences. His patience, product knowledge, and most importantly, his genuine kindness and empathy made all the difference. You are truly appreciated, Gary, and we hope your company knows what an amazing asset you are to...