Best Buy — Attraction in New York

THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD i went in to buy a new phone from them, we pay for geek squad service so we thought it was a good idea, i was wrong. i bought an iphone, and was told all of my contacts and photos would transfer over via the cloud. i was hesitant to leave the store without having done that but my ride was in a hurry so i left. i got home and the transfer didn't work, so i called them up, asked them not to wipe my old phone which i traded in, and had to call a $30 cab to bring me back over there to do a transfer. they could not FIND my old phone for nearly an hour, then the geek squad people tried over and over to transfer my contacts and could not figure it out. what am i paying geek squad for? they can't even figure out how to transfer a contact list from one phone to another? they're computer technicians! what am i paying you for? anyways, they finally tried some app that started the transfer but it was very slow, like 1% every 10 minutes. i sat in the store for a total of 7 hours that day, and then they had to close the store and the transfer was not completed. I was upset at this point because i'm a full time student and do not have time to sit in best buy all day, if i'd known the cloud transfer was not going to work for an android to iphone transfer i would have stayed in the store and taken a cab home later in the day. the tech people do not know enough about their own products to have some forsight about this issue so they just sent me home just so i would have to come back, also, i dont have the money to be spending on cabs back and forth from best buy just because your tech people aren't trained properly on your products! anyways, the geek squad guy told me to leave and i said you better get your manager. the manager came over, was rude and dismissive of me, and told me i would have to come back tomorrow and try again. thats right, spend an additional $120 dollars on cabs back and forth over the course of 2 days to fix a mistake that YOUR COMPANY MADE. i told him listen, i spent 900 dollars in your store today, YOUR people messed up earlier and told me your product was going to do something that it wasn't going to do, i had to spend additional money and time to come back here for your mistake and i'm not leaving here until either this transfer is completed, you GIVE me back my old phone and i will finish the transfer myself or you give me a gift card or something to compensate my wasted time and money! He laughed in my face and called the police on me to intimidate me. this is disgusting behavior and disgusting business practice. when you sell a product and a service and that product or service FAILS- YOU COMPENSATE THAT PERSON IT IS SIMPLE AS THAT. i had to come back the next day and spent an additional $60 on cabs back and forth and WHEN I CAME BACK THEY COULDN'T FIGURE OUT HOW TO DO THE TRANSFER AGAIN!! i spent ANOTHER 7 HOURS killing time at the mall while they tried to figure it out, i came back assuming it would be handled and they said sorry the transfer would not go through there's nothing we can do. HOW HARD IS IT TO TRANSFER A LIST OF CONTACTS FROM ONE PHONE TO ANOTHER!?!? i wasted 14 HOURS and $120 ON CABS to have the geek squad service that i pay for FAIL to do a SIMPLE JOB. i told them that i need the contacts off of my old phone for my career and its important i get them and they should really just give it back to me to compensate me for their shortcomings. THEY REFUSED AND TOLD ME I HAD TO BUY BACK MY OLD CELL PHONE FROM THEM!! then i had to have my room mate look around in my room for an old recipt with a code on it so i could buy back my cell phone. i am blown away by the way they do business here. this was the worst buying/customer service experience i've ever had of any product EVER. i will be cancelling my subscription to geek squad service immediately and getting in touch with corporate about compensation and their extremely rude & unethical manager. that guy should be fired this is not how you run a business. worst customer service i've...

Absolutely terrible service. I placed an online order for a phone case. When placing the order, the website said that it would be ready for pick-up within one hour. Upon my arrival (1 hour and 55 minutes later), a very rude young lady working at the customer service counter informed me that my item wasn't yet ready for pick up.

Annoyed, I offered to go to the aisles, find the case myself, and bring it back to her to check it out so that I could get on with my day. The young lady told me that I wouldn't be able to do that since "all the phones were locked up."

CUE: record scratch

I ordered a phone CASE, not the phone that goes in it. I said so, but I was told no, it's a phone. Irate, I had the young lady scan my barcode again for the pick-up order. Once said order pulled up on screen, I was able to see that it did in fact register as a case as I am tall enough to see the screen over the counter. Since it was now crystal clear to the CS rep that it was indeed a PHONE CASE i was waiting on, she begrudgingly relented and said that if I could find the case in the aisles she'd be able to ring it out.

Incensed by this point at the stupidity of the interaction with this report and her laissez-faire attitude, I ventured into the aisles, only to discover them in in complete disarray. Unsurprisingly, they had no phone cases available for my particular model.

When I came back to the customer service counter, I told her as such and asked how much longer it would be until my order was ready. She rudely replied, saying something akin to: "It's the holiday season, and we are understaffed at the store."

This location should really look into a change of staff: A) a customer service rep that actually cares about their job and is able to perform simple tasks.

B) Store and/or regional manager, whomever was responsible for understaffing this store during the holiday season.

Livid, by this point of my "Best" Buy experience, I immediately canceled my order and placed it with the Best Buy at the Caesar's Bay location. Lo and behold, I received a text within half an hour that my order was filled and ready for pickup.

Rating: 0/10 - Avoid at all costs or kill it with fire and start fresh.

"Mediocre at Best" Buy is what they really should call this store. Do yourself a favor and go to Bay Parkway Best...

Frustrating Experience and Unhelpful Service at Best Buy

THIS BEST BUY SHOULD BE AVOIDED IF YOU EVER NEED TO MAKE A RETURN

​My experience at this Best Buy was so bad that I will probably never shop there again. I ordered a $1,300 PC monitor that arrived damaged, and I immediately contacted their online customer service. When I went to the store to return it, I was met with a series of frustrating and illogical encounters.

​The employee, Darnell, immediately lied to me, stating that all returns must be made within three days, even though my online return window showed I had until the 29th. After I showed him the website, he reluctantly agreed to process the return. However, once he saw the monitor was damaged—which was the entire reason for my return—he accused me of trying to return a used and damaged item and refused the return. It made no sense. Why would I return a broken monitor to then buy a new one, which I was there to do?

​I was also there to pick up another monitor. Darnell's logic, and that of his colleague Ernesto, was that I was "basically stealing." If I was trying to steal, why would I return the broken monitor and then immediately purchase a new one? Wouldn't I just keep the money?

​The incompetence continued. I decided to immediately return the new monitor I was picking up, as I refuse to spend a single dollar at Best Buy after that experience. Darnell again lied, saying I couldn't return the item since I had just picked it up and it wouldn't be in the system. I simply pulled up the return barcode online and processed the return myself, proving him wrong yet again. At no point did Darnell or Ernesto attempt to make me a...