Century Dermatology 清清皮肤诊所 — Attraction in New York

I don’t usually leave Google reviews for medical offices, but I felt compelled to share my recent experience.

The check-in process was smooth. The front desk staff took my name and copay without issue. However, the consultation with the dermatologist felt rushed and impersonal — almost like placing an order at a fast food counter. In fact, I’ve had more thorough explanations from cashiers walking me through a menu.

Here’s a brief summary of what happened:

The doctor entered the room without introducing himself or reviewing my previous visit’s medical records. He performed a cryotherapy spray treatment (similar to what I received during my first visit at the Staten Island location), but this time the application was quick, barely noticeable, and ineffective. Unlike my previous experience, the treated area showed no signs of the expected skin peeling. I asked for a full-body mole check, and the doctor declined, stating that it would require a separate appointment and that I should have clarified this when booking. I had, in fact, clearly stated to the front desk when I called that I was coming in for a follow-up and a mole check. Perhaps some internal communication improvements are needed. Before leaving, I inquired about the cost and procedure for laser mole removal. At first, the doctor seemed reluctant to provide any details. It's ironic considering their website advertises “FREE Cosmetic Consultations.” Only after asking multiple times did I receive a clear explanation.

To be fair, this review reflects my experience with one provider and not necessarily the entire staff or clinic. That said, I hope the management team considers reviewing their training standards — particularly when it comes to patient communication and engagement.

To the doctor I saw: You seem intelligent and likely early in your career. If the rushed nature of this visit was intentional, I hope you find more fulfillment in your work going forward. If it was unintentional, I encourage you to take a bit more time with your patients. A few extra minutes of explanation can go a long way. To be honest, I got more useful information from ChatGPT...

I used to be a patient at Century Derm. All of the staffs and doctors used to be very friendly and helpful. All of my questions and concerns were very patiently attended to. My skin conditions were also promptly treated. I took my grandma for treatment here recently and it was a polar opposite experience. The staffs were friendly. But the experience with the doctor was extremely unpleasant. The doctor didn’t greet us as we came in. We were very polite and respectful but she was very impatient and unfriendly. It was as if we were an inconvenience to her and she was trying to get us out as soon as possible. My grandma has hearing problems but she was not patient in explaining and appeared irritated when asked to repeat what she said. She didn’t seem interested in treating us and seemed very annoyed throughout that short, 10-minute consultation. After the treatment, she didn’t remind us of any precautions or things to stay away from UNTIL I asked her as we stepped out of the door. This was extremely unprofessional and might be dangerous even. We’re not here to ask for a grandeur welcome but merely basic respect and courtesy. As patients, we felt very belittled by this doctor. It was an extremely unpleasant experience and we will NOT visit this clinic ever again. I hereby demand a formal explanation to the unprofessionalism of the...

我妈妈在2025年3月前往 Century Dermatology（清清皮肤诊所） 就诊，因皮肤过敏，医生建议申请一支名为 DUPIXENT INJ 300/2ML 的过敏针。

到了4月复诊时，医生表示她的皮肤已经恢复良好，不需要再打这支针了。我们以为事情就此结束。

结果在5月底，我们无意中打开了一封 Healthfirst 寄来的账单（平时我们不太会去看，3月那封我们甚至直接丢掉了），看到上面列出了一笔昂贵的药品费用。我妈妈根本没有接种过这支针，我们非常疑惑。

于是我打电话给 Healthfirst 查询，结果得知：一家位于 Long Island 的药房已经分别在： • 3月 • 4月 • 5月6日

为我妈妈处理了 三笔DUPIXENT针剂费用，每支高达 $3,700 多美元，全部通过保险支付。每张账单上只有一笔记录。若不是我们刚好打开了5月的账单，也不会意识到原来从3月就开始被收费了。

我立即致电诊所，第一位接线员完全不了解情况，说稍后会有人回电。第二位员工回电表示会联系药房取消并退掉药品。我问她：既然医生4月就说不用这针了，为什么没通知药房取消？为何5月6日还继续处理？ 如果我们没有查账单，你们是打算继续默默从保险拿钱吗？

我还问这三支药现在是否仍在诊所，对方回答“是”。这种行为令人震惊。如果我们从未发现，你们又会继续“误收”多久？

我对这家诊所极度失望，缺乏责任心和管理能力。这种行为已经非常接近保险欺诈，提醒所有人：千万不要忽略任何账单，也不要盲目信任诊所。

My mother visited Century Dermatology (Qing Qing Dermatology Clinic) in March 2025 for a skin allergy. The doctor recommended applying for a DUPIXENT INJ 300/2ML injection.

At her April follow-up, the doctor said her skin had improved and the injection was no longer necessary. We assumed that was the end of it.

Then in late May, we happened to open a statement from Healthfirst and noticed an expensive charge for medication. Normally, we don’t check these statements in detail—we even threw away the March statement without reading it. But this time, something felt off. My mother never received this injection, so we were confused.

I called Healthfirst and was shocked to learn that a pharmacy in Long Island had already submitted three charges for this medication: • Once in March • Once in April • And again on May 6th

Each dose cost over $3,700, all processed through insurance. Each showing just one charge. If I hadn’t called, we would have had no idea that charges began as early as March.

I then called the clinic. The first staff member couldn’t answer any of my questions. Later, someone else called back and said they would contact the pharmacy to cancel and return the medication. I asked: Why wasn’t the prescription canceled back in April, when the doctor said it wasn’t needed? Why was it still processed again on May 6th? If we hadn’t checked our statement, were they planning to just keep billing our insurance?

I also asked if the three doses were still at the clinic. They said yes. It’s honestly disturbing. If we had never discovered this, how long would this have continued?

I am extremely disappointed in this clinic. Their lack of oversight, transparency, and accountability is unacceptable. This comes dangerously close to insurance fraud, and I strongly urge others: Don’t ignore your insurance statements, and don’t blindly...