Comprehensive Family Medical Practice: Jia Park, M.D. — Attraction in New York

I just returned from an office visit with Dr. Park, and I would leave ZERO stars if I could. The visit with Dr. Park herself was fine, she was very patient with our questions and seemed attentive to my mother's health, and the nurse that assisted her was incredibly sweet. However, the receptionist/office manager is the rudest, most unprofessional woman I have ever dealt with. After finishing with my mother's checkup, we went to the front desk to see if anything else was needed from us.

There, the receptionist/office manager rudely and condescendingly told us we owed money from a visit TWO YEARS ago. My mother said that a rep from our insurance company AND someone at Dr. Park's office confirmed two years ago that we didn't owe anything. I informed the office manager this, and she responded by rolling her eyes and loudly talking down to us. She even laughed at my mother's response, and said mockingly that "the person you spoke to doesn't exist, I am the office manager." (we didn't give a name so not sure how she could make that claim?)

I asked her to call the insurance company to resolve this since we'd already spoken to them, so she does. We end up waiting for another 15 minutes while she's on this call, and I can only hear her side of the conversation: "But are you sure? She doesn't owe anything? No, can you please check again? Please check again." This was incredibly frustrating. She already got an answer, and she was wasting our time being petty about this. Before she got off the call, I said "if they do say we owe money, could you please have them say it on speakerphone so we can hear it?" she responds by rolling her eyes and turning her back to me! Two minutes later, she hangs up the phone and says to us, "They made a mistake. they told you and our office the wrong thing, which is why we told you two years ago you didn't owe anything. Now we know they made a mistake, so you owe us money." I couldn't believe it. I asked her "why didn't you put the agent on speakerphone?" she just shook her head and kept repeating "they made a mistake, you owe us money." Fed up, I said to her "Okay, so to clarify, the insurance company messed up, and told BOTH OF US the wrong thing 2 years ago. You were talking down to us as if we were liars, but now you're acknowledging that the insurance company messed up here, right? And that there was someone from your office that signed off on that, right? Because you accused us of making that person up." She refused to make eye contact with me at this point, and just kept rolling her eyes. I told her I'd like to hear it from the insurance agent myself before paying because frankly, based on what I heard, I didn't trust her. She tells me to call them myself, and all of a sudden wasn't insistent on us paying immediately anymore.

I suspect that they didn't give her the answer she wanted from them, and she didn't want to admit to that. I will follow up with them myself but, whatever the case may be, that type of unprofessional, rude, mocking behavior deserves no place in an office, let alone a MEDICAL office. I was horrified by her treatment and I no longer feel comfortable having my mother go there unaccompanied. My mother is ESL, and I could see this office manager bullying her like she tried to do when I was there.

I plan on calling the office again to talk to Dr. Park about how her office manager treated us, because I think she should be aware. Reading other reviews, it seems like this behavior is a pattern, which is a pity because everyone else in the office, including Dr. Park, was so warm and professional. I will update my review following that...

The many negative reviews here are justified. To be clear, I did not get many opportunities to interact with the actual medical staff. But this was explicitly because of the frustrating process I experienced with the front desk reception staff.

To start, their overall demeanor is rude. There was more than one instance where I observed a patient being talked down to - nearly to the point of embarrassment. The level of patient care and customer service at the front desk is simply not up to par for what a medical office should have.

During my most recent visit, I was asked to wait for a call upon my arriving for my appointment. It didn’t take too long (about 15-20 minutes) for them to give me a call, but once they did, one of the first things I was told was that I somehow didn’t actually have an appointment with them. This was after being asked to wait. They then informed me that I was not in their system at all, and that they would need my information again. I was coming in for a check up and for the result of my blood test from my previous appointment. Somehow they apparently had no record whatsoever of this having happened, and they also claimed to not have any blood results. This was obviously after they had literally taken my blood out of my body. I was appalled.

After leaving the office and getting ready to drive off, I got a call back that they had magically found my blood test. They also told me that I had misremembered my appointment date, and that it had in fact been scheduled for the week afterward. I was dubious about that point already, per the multiple reviews made by other patients citing the front desk’s falsifications of previously scheduled appointments. I told them I’d like to cancel my appointment as I was fed up at this point, and I left.

I can only speculate as to why, but the front desk worker called me back a total of 5 times, each time providing a new reason or excuse as to why things had gone down that way. They didn’t have me in their system. They had overlooked my documents because they misread my name (my full name literally has a single digit number of letters). They were sorry and were willing to fit me in anywhere any time I preferred. For the record, I had called about two hours prior asking to re-schedule and they told me “everything was booked” for the following month or so. I declined their offer without hesitation.

I will be looking for a new doctor. It’s unfortunate that I didn’t even get a chance to see Jia Park herself, but the fact that it was this difficult and frustrating simply made it not worthwhile. The extent to which this front desk makes excuses, conveniently lies, and arbitrarily shows an attitude toward patients is appalling...

My mother attends this doctor, and after hearing my mother has been coming here for quite some time, I figured it’d be a good fit for me too. So, I visited once when I had a sinus infection and needed antibiotics. Dr. Jia Park was professional and addressed my concerns that my local Urgent Care out in LI failed to address or diagnose. Dr. Park prescribed me antibiotics and it was so helpful. She was really sweet and caring, and I felt comfortable with the care she was providing. She is very easy to talk to and speaks both English and Korean (which is why I’m assuming there is a huge korean population who comes to see her).

My reason for the poor rating is based on how rude the receptionist and the front desk staff are. I actually rarely write bad reviews on Google or Yelp, but I was shocked at how brusque and rude the front desk was and want to bring awareness to the unprofessional service I experienced. Dr. Park, as a patient of your practice, I am coming in because I am clearly sick and in need of care or for a check up. Whatever the case is - as a practice, you should properly train your receptionist and front desk staff to treat your patients with respect and care, regardless of whether or not you had a bad/busy/backed up day at your practice or not. That should NOT be reflected or taken out towards patients. When I walked in and was immediately greeted with an attitude by the receptionist, it left a really bad taste in my mouth. I am usually someone who gives every person the benefit of the doubt so I just brushed it off. But as I was waiting in the waiting room to be seen by Dr. Park , I witnessed the receptionist giving other patients (not only young, but the elderly too, which really bothered me) very cold, abrupt, and rude service. I was genuinely shocked that kind of service is shown under Dr. Park’s supervision. I, myself, am 2nd generation Korean and I understand there can be cultural differences ... but the customer service I received and witnessed - it cannot be excused by cultural differences between 1st and 2nd generation. She was just being so flat out rude. While I liked the service and care Dr. Park provided, the lack of professionalism her front desk shows makes me not want...