Trattoria 35 — Restaurant in New York

The Russian Tea Room. On my list of places to go while I live in NYC. I went for my birthday on Halloween...so yes, my date and I went in costume. We got the groupon which actually meant no savings because the pre fixe is offered at the same rate. What a cozy warm place! The decor is opulent and inviting. We had a whole booth to ourselves! The drink menu. I couldn't decide. I wanted the chocolatini but wanted to have something with a Russian name...I was in the Russian Tea Room after all. I settled on From Russia With Love. My non-drinker date quickly picked the Cosmonaut. We took our time and did not feel at all rushed by our waiter in nice coat tails. Tasty bread I like the sour dough. We both picked the mushroom goat crepe as our appetizer. My date liked his drink. I did not like mine but kept at it knowing it was From Russia With Love. Our appetizers came quickly and we enjoyed them. I'm spoiled now after learning about truffles and wished I tasted that flavor...but they were not truffle mushrooms...just regular mushroom crepes as listed. I ordered the market item which was a salmon cooked to perfection with equally cooked to perfection carrots and broccoli rabe. The potatoes tasted like skillet burnt flavor though also cooked very well so my date ate them as he did not mind the skillet flavor. My date was completely satisfied with his seafood ravioli which he described as perfect as well. We both got the same dessert: the raspberry chocolate mouse which was so good that I could not decide which flavor to end on...the mouse, the fresh berries perfectly drizzled in caramel or the not to be forgotten must be ordered absolutely amazing tea service cherries self submerged in our The Russian Country selection. Now we took our time with all this dessert fanfare as this was the most fun part. The noticeably appropriate music selection allowed us to continue to loftily float. Yes, unfortunately it all had to come to an end...and I think my last sip of flavor came from the cinnamon infused cherry tea service remaniscience! Oh I didn't want to go! I took a prize winning photo of myself and my date next to their majesty porcelain eggs made of sugar??!!! I now had figured out what exactly my costume was...I had become a czarina palatially transformed by the...

Such a shame, this place used to be great back when I was younger.

Hot water had an off taste, either the cup wasnt cleaned properly or the metal leached into the hot water.

Salad had a bit of sand, which is a minor issue so me and my party just ate/ignored it.

Octopus dish was cooked okay.

Bread basket was good and warm.

Entrees were inedible. They forgot our order and other tables were served ahead of my group (even though they arrived and ordered later). No1 came over to apologize, I had to make eye contact with a waiter to get a response, who said our food was coming. When the food came the waiter said the kitchen forgot our ticket. It looked like the kitchen rushed our entrees because of how bad it was. My pasta was served with so much extra liquid it was like soup. We compared it to the table next to us who got the same pasta, ours soup, theirs fine. The other entree had lukewarm rice but piping hot fried chicken. It looks like they scooped the rice and let it sit until the chicken was cooked.

When they came to check up on us, I told them the issue. They said they would remake it, but it had already been a while and I had other plans afterwards. The manager, I think, came over and apologized. He said free coffee and dessert on the house, we said no as it was already night time, and how could dessert make up for inedible entrees? We just asked for the bill and left the food uneaten (minus the fried chicken).

I would have appreciated them comping at least one entree but they didn't. By the time we were leaving and got to the front door, they said they would have done something to compensate us. Why didnt you offer to compensate a dish when you heard the issue at our table? I guess empty words are easier to offer when the guests are already leaving.

All in all, I shouldnt have come back looking for the good food I had in the past. This place would have been a good memory but know it just leaves a bad taste...

Appalling, arrogant, and downright disgraceful.

Trattoria 35 — you’ve officially lost all credibility.

Tonight my husband called to place a simple takeout order at 9 PM — an hour before your posted closing time. Instead, he was met with pure condescension and outright disrespect by a staff member named Max. Without even asking what he was calling for, Max dismissively said: “The kitchen’s closed. It’s Father’s Day. Sorry for the inconvenience. Have a nice night,” and hung up the phone.

Hung up. On a customer. Mid-sentence.

My husband called back — not to argue — but simply to understand why he was abruptly disconnected. And the response? Max smugly declared: “I knew you would argue and I didn’t want to argue. It’s Father’s Day,” before hanging up again.

This is not just poor customer service — this is contempt for your customers. Max took it upon himself to close the restaurant early and treated a paying customer like an annoyance simply because he decided he didn’t feel like working anymore. Apparently at Trattoria 35, customers exist at the whim of whatever mood your staff happens to be in.

Let’s be crystal clear: • Your posted hours are until 10 PM. • Your kitchen was open. • Your staff flat-out refused service, lied, and then handled it with arrogance and juvenile behavior.

Max is the face of your restaurant tonight. His behavior was unprofessional, hostile, and completely unacceptable. If this is the type of person you allow to represent your business, it says everything anyone needs to know about the management behind the scenes.

There are dozens of far superior restaurants in this city where customers are treated with basic decency — something your staff apparently feels is optional. After tonight, Trattoria 35 is permanently off our list — and I’ll make sure anyone who asks knows exactly...