FOOD BAZAAR — Attraction in New York

I went, excitedly, to see the newly taken over Fairway in Westbury, NY. Probably the last time I will hit the parkway to trek 15 minutes to them. Lot was fairly empty, unlike the former Fairway. Although they officially took over on August 31, 2020, on September 9th, they looked as though they were going out of business. Meat freezer areas were empty & appeared broken. Pallets were in a few aisles, with no one unpacking them. I saw a man who appeared to be a supervisor, looking just as confused as to which direction to take. Along with my shopping trip, I wanted to let management know that the week prior I was sold lobsters that were supposedly "cooked", yet stored in my refrigerator, after 2 days 2 of the 3 purchased were still ALIVE! When i approached the customer service booth, it looked like mass confusion! Small as the booth is, there were at least 5 to 6 employees stirring around, far from social distancing. When one young lady came forward and I started to explain what happened, the fact that I tried calling after the discovery on the day after purchase, she politely said "those employees are no longer here... the guy in seafood left, all the people at the meat counter left..." so what happened shouldn't happen again. I commented how the guy told me he could not steam the live lobsters I saw the day I purchased, but that he had some cooked from the day prior. So in retrospect, those lobsters stayed alive for 4 days after they were "supposedly " cooked! Nonetheless, the young lady didn't offer to call a manager, nor did she offer any kind of goodwill gesture, even though I produced my receipt (and had actually made another purchase of fruit that day). I clearly didn't expect a refund and I told her that, but seeing how your newly opened store looked like it was already struggling to survive, she could have at least offered me a discount on a future purchase or ask for a manager to offer a suggestion to keep a customer. I'm surprised there is no training in customer retention with many businesses not making on the other side of coronavirus. Why is she there? Why is there a customer service booth and 2 security officers at the entrance and exit?? Again, why is there no training in customer retention...

Food Bazaar in Canarsie is a large supermarket offering a wide range of groceries, fresh produce, meats, and household items. The store is generally well-stocked with a variety of international products, catering to the diverse community in the area. You can find specialty items from different cultures, including Caribbean, Latin American, and Asian products, making it a convenient spot for people looking for specific ingredients. The layout of the store is spacious, though it can sometimes feel crowded during peak hours, which can make shopping less enjoyable.

However, my recent experience with customer service left much to be desired. I called the store to inquire about whether they accept health cards for food purchases, a reasonable question, especially in light of programs like Supplemental Nutrition Assistance Program (SNAP) or Medicaid-related benefits. Unfortunately, the person who answered the phone was unhelpful and unprofessional. Not only did they abruptly hang up on me before I could finish my question, but there was also no effort to clarify or address my inquiry in any manner.

While the store itself has a variety of products that might appeal to many, this experience with customer service was frustrating and disappointing. As customer service plays a significant role in the overall shopping experience, I hope the management takes steps to improve how inquiries are handled. It's essential for businesses to be attentive to customer concerns, and unfortunately, this encounter left me questioning the store's commitment to providing...

This supermarket is somewhat odd in that the checkout area is completely sectioned off with a long row of metal baskets that serve to only create an awkward and nonsensical checkout process. Each register should have one line but this is not the case at all. This really disturbed me because the checkout process in any store especially a supermarket should be easy and efficient. Also, the prices are non competitive and therefore not my go to spot at all. If you don’t watch the scanning process, you will find many products not properly changed to match their advertised price. Accidents happen but I discovered when I got home I paid $4.37 for a 6 oz package of regular white tuna. The 5 oz standard solid white tuna on sale can be 1.25 and regular priced 1.99 but $4.37 is so wrong and shameful. Shop rite is far larger and better priced than this market and the checkout process is NOT blocked or barricaded off. Overall I was not impressed with the store pricing and was really disappointed.I am glad that I finally decided to check it out because now I know if I want to be overcharged, confused by how to get access to the register/checkout then I will punish myself and shop...