Koeppel Hyundai — Attraction in New York

The work performed and the service provided by Koeppel Hyundai Service Department is atrocious.

I purchased my 2023 Hyundai Palisade Limited AWD on May 31, 2023. I discovered water leaking onto the third row passenger seats on September 11, 2023 after a heavy rainstorm. I called immediately to schedule a service appointment. I was told that the earliest was at least one month away. After being transferred a few times and several times explaining that the weather forecast shows frequent rain is expected, the service department finally gave me an appointment for 1 week later. If I was not adamant about it, they were expecting me to continue parking it in the rain with the continual leak. I dropped off the vehicle on Monday, September 18 while it was raining and asked that the vehicle be parked indoors. I have an Apple AirTag in my vehicle and saw that it never left the outdoor lot. It never moved.

They said the vehicle will be ready for pick up on September 22. When I called that very date to confirm pick up, they asked for an additional week. They asked for another 1 week extension after that date was up.

I finally arrive at Koeppel at 2:30pm on October 14 and told the staff there I could not accept the car in the condition they were returning it. After 27 days of the car being in their possession, multiple damage was done to the car both inside and out. Some pictures are provided showing the damage. Multiple scratches, tape residue on roof, door seal coming undone, etc.

I pointed out all the damage done to the interior to the car and my service advisor said some cars do come out of the factory with minor imperfections (was this supposed to appease me?). I told him that may or not be true, but my car did not come from the factory that way. He promised me the car will be cleaned up and be ready for pick up in 1 week.

I called multiple times October 18 and October 19 and he never once returned my call. My husband decided to stop by the service department office at open on October 20. He located our advisor and asked him why he does not return phone calls. He had no good answer and dodged the question like he was dodging my phone calls. My husband went to inspect the car in the lot and found a panel in the third row passenger side falling off because the glue was coming undone. The advisor promised the car will be ready the next day (Saturday, October 21) with the latest being Monday. My husband left and told the advisor to give me a call to give me an update. He never did.

The car was not ready for pick up the next day. It was not even ready for pick up on Monday. We finally got our car back on Wednesday, October 25 (well over 4 weeks after dropping the car off and being told the work will be done in less than 1 week). The damages were still present all over the exterior of the car. Interestingly, it was a different service advisor bringing the car out to me. The service advisor I have been dealing with for the past month is no longer working at Koeppel Hyundai. The new advisor compared the damages to the pictures that were taken when the car was dropped off initially and agreed the damages were not there when Koeppel received the car from me. I made an appointment for November 6 for the car to be brought in so that the damages could be addressed. I cancelled that appointment because quite frankly, I do not want to deal with them any more.

I am not surprised whatsoever that Robert Keith #3088 (the first service advisor) is no longer employed at Koeppel Hyundai. He is incompetent, inattentive, and unprofessional. I did not ask my new service advisor what happened to Robert because his work (or lack thereof) speaks plenty.

We are beyond disappointed that so much damage was done to our vehicle which is less than 6 months old. It was such a displeasure dealing with Koeppel Hyundai Service Department.

EDIT/UPDATE The Owner Loyalty Manager(John Knoesel) read this review and said someone would reach out. It has been 1 week already and no one has contacted me. This is exactly what is expected...

This is my experience with the Sales Department at Koeppel Hyundai in Long Island City. To summarize, I have to say that they somewhat restored my faith in car dealerships. They honored the price they posted online, and they didn’t add any BS fees on top of asking once it was time to get a drive-out price. I kept expecting the other shoe to drop, but that never came. It’s terrible to realize that we are conditioned to expect negative things, to constantly be on guard against some kind of sleazy sales trick. But no, as far as I can tell today, I am happy with the way I was treated and the way the deal went down. It’s the way it should be, but unfortunately most of the time it isn’t. I first dealt with Anthony on the phone, who was very courteous and professional. There was no pictures of the car I was interested in online, so he promptly went out and took pictures and made a video for me, that he sent to my phone right away. I made an appointment and was shown the car by Ahmed Mahfouz. Ahmed has a very pleasant demeanor and was very thorough in explaining everything about the car. Once we decided to make the deal happen he was very efficient. He did everything for me and tried to satisfy all my requests to the best of his abilities. He called and set up the insurance for me, and did all the paperwork as well (registration etc.). Then he introduced me to Peter, the finance manager. Once again I braced myself for an onslaught of upsells, unreasonable APRs, and shady tactics. And again, I was kind of shocked that it didn’t happen. Peter was nice, competent, laid back, and to the point. At no point while talking to him did I feel like he was trying to trick me. The conversation felt genuine. He got me a decent rate, explained everything clearly in the contract, and didn’t try to sell me any extra insurance or anything. I know. Sounds too good to be true! I drove out with the car that same day. They made everything happen in the afternoon. Again, Ahmed went above and beyond to make me feel like he cares about his customers. Little things here and there to make you feel appreciated. To anyone reading this review, if I had to buy another Hyundai I would definitely feel comfortable dealing with the Koeppel crew that took care of me. Car dealerships are a business, they are not a non-profit, they exist to make money, but I do believe that the experience I had at Koeppel Hyundai was as close to perfect as is possible in this context. The only thing I could maybe complain about is having had to wait much longer than initially announced (between 2-3 hours) before the finance manager was ready for me, but really, in the grand scheme of things, it is nitpicking. I hope everyone there is as good as the people I talked to, but if you go, you can’t go wrong with Ahmed as a salesperson and Peter as a finance manager. They just seem like good, honest people, who can deservedly enjoy “the sleep of the just” at night. And that is more than a lot of people can say in...

⭐ Review for Ahmed at Hyundai Long Island City — 2025 Hyundai Tucson

I recently had the pleasure of purchasing a brand-new 2025 Hyundai Tucson from Ahmed at Hyundai Long Island City on June 23. The entire experience was seamless and exceeded my expectations.

🚗 Vehicle Overview I chose the refreshed 2025 Tucson, which comes with impressive updates both inside and out. The sleek new grille and lighting give it a modern and bold presence, while the revamped interior features two 12.3‑inch screens (instrument cluster and infotainment), physical knobs for climate and audio control, and a steering-column-mounted shift lever—great for freeing up console space edmunds.com +15 motortrend.com +15 reddit.com +15 springfieldhyundai.com +2 kbb.com +2 carsforsale.com +2 . Wireless Apple CarPlay and Android Auto came standard, a feature that’s finally native across all trims .

✨ Technology & Comfort Ahmed was thorough in highlighting the Tucson’s advanced safety and convenience tech—Forward Attention Warning, Smart Cruise Control, fingerprint start, digital key access, wireless charging, USB‑C ports, and a head‑up display are all on offer in the Limited trim motortrend.com +2 mysanantonio.com +2 keyhyundai.com +2 . I also appreciated learning about the improved cabin design: acoustic-laminated glass, ventilated and heated seats, and the large dashboard shelf for extra storage .

📈 Driving Experience & Efficiency Knowing I’d be using it for daily commuting and weekend outings, Ahmed steered me toward a hybrid model. It delivers a combined 231 hp with around 35 mpg efficiency, making it both powerful and surprisingly economical edmunds.com +6 mysanantonio.com +6 apnews.com +6 . Test drives confirmed the smooth, responsive acceleration and refined cabin—perfect for NYC driving.

🤝 Sales Experience Ahmed’s customer service was exceptional. He listened carefully to what I was looking for, patiently explained the differences between trims, and never felt pushy. His knowledge of the vehicle’s features—especially the tech suite and safety package—helped me feel confident in my decision. On top of that, he arranged a competitive pricing package and ensured all documentation and financing were handled efficiently.

🎯 Final Thoughts Overall, buying my 2025 Hyundai Tucson with Ahmed was a great experience. The Tucson itself impresses with its modern styling, tech-rich cabin, and strong hybrid performance. But what really stood out was Ahmed’s personal attention, transparency, and professionalism. I highly recommend working with him if you're in the market for a new Hyundai—he made this major purchase both smart...