Ronin Gallery — Attraction in New York

Please be careful when purchasing from this gallery. I purchased a wood-block print that had a description mentioning 'light wear on edges'. When I received the print I noticed not only the wear but multiple worm holes, pieces of tape on the rear of the print, and obvious creases down the middle where it had been folded in half at some point. I worked with the manager to have it returned and told him that the description was deceptive. I waited to post this review to see if the description of the item was updated and it has been to include the worm holes but not the crease or tape.

Edit in response to owner:

I would never have posted this review if it were not for the back and forth I had with David Libertson (his email lists him as the 'President') convincing him to pay for the shipping to return this item. If he had done the right thing and admitted the mistake and offered to pay for shipping to return this item, I would not have been as upset. Unfortunately it took multiple emails that started with me having to pay shipping, then the shipping cost applied to a new purchase, then David offering to send me a check to cover the shipping, then finally him accepting my desire to have him send me a shipping label. This is not good customer service, it was a misrepresented item and I will not be doing doing business with you again. We can both take this as a...

I had some Hasui K prints . I sent out several emails . I have never sold to an auction house only bought . This place was by far 100% fair . I received the best offer from this auction house . The lady was incredible who runs the place . She had 100% A+ communications . Once they received my prints I was paid by a check in the mail as she had promised . The only issue I have had was with myself taking so long to give a 5 star review for such a good business transaction . If you have prints to sell along the lines of what is their speciality I highly recommend Ronin Gallery you can trust them with everything from first contact to payment . Thank you again and sorry so long to write your 5 Star review . Honesty 5 stars Communication 5 stars Knowledge 5 stars Kindness more than 5 stars Job well done :) at...

This gallery is fabulous! I bought (on line) a limited edition of an artist that I have always wanted, Sarah Brayer. Each print in her limited edition is slightly different as each is hand made. David at Ronin was so helpful (and patient) in describing the colors and proportions. He was not pushy or short with me. He wanted to make sure I purchased what I wanted, not what he wanted to sell. It is hard to make a significant purchase on line, but David made it easy. Fast delivery, and well packaged. I trust...