SpringHill Suites by Marriott New York Midtown Manhattan/Fifth Avenue — Hotel in New York

This hotel needs to be shut down, sanitized, and extensively repaired from top to bottom. It has a big cleanliness problem throughout. Marriott doesn’t own this property which might explain its tired and deteriorating status. We were checked in to Room 210, corner, construction view. Dropped off our belongings and went to Central Park for a concert that went from 2-10pm. We returned very late in the evening back to our room exhausted having stood in the cold rain for 8hrs straight so my 15 yr old daughter could enjoy her favorite musicians. I was looking forward to a warm shower, some clean towels and a good night’s rest. Upon entering the small but well distributed room there was a urine-sewer smell coming from the carpet near the bathroom door. I assumed it was possibly dog urine but the front desk asserted that no dogs have been on property. My daughter noticed it too, it was musty and smelled awfully wrong. The staff kept insisting it wasn’t a dog. OK, Not A Dog! It was an uncomfortable interchange as she kept on and on about not having pets on property. The smell was undeniable and we packed our belonging and were moved to Room 408 at about 10PM, this was our first night. Room 408 appeared clean and had no smell. We were so tired that we went to straight to bed. Got through the night despite repeating banging noise coming from the AC unit. I wake up to a non working toilet in the morning. After enduring such an unpleasant evening, here I am in the morning tugging a valve inside the toilette tank so it would at least flush. My daughter had to use the bathroom in the basement because ours was completely out of service. I informed the front desk of the broken toilet and asked to speak to a manager but he wasn’t there at that moment and I had to rush for the theater as we had an afternoon show. Upon our return from the show there was a change in staff and low and behold it’s the same staff from the previous evening. I asked if the toilet had been fixed and she looked at me with a look if disbelief. I also needed to charge my phone and found nothing to connect to in the room. This is the same staff that argued the urine smell. She also informed us that they don’t have any usb nor adapters in any of the rooms and that I would have to walk down the street to buy one. This is a hotel that offers a business center, how do they not have usb ports or adapters anywhere? We needed to get a good night rest because we had an early flight in the morning and I knew this wasn’t going to happen here. I also needed to plug my phone into a proper outlet without having to walk a mile to buy one. The shift manager refused to check us out despite not using our second night stay and being told we were leaving for another Marriott property. She reasoned that because they moved us into a new room with a non working toilet but had it fixed that they met their duty of care. Marriott reservations rebooked us at the AC Hotel nearby pending a discharge with SpringHill Suites Midtown. The other property was chefs kiss. l walked into a clean hotel with working toilette and professional staff. I plugged in my phone near my bed with a city view and had a peaceful nights rest. Please, Do not rely on the positive reviews on this hotel as they are very misleading and...

My wife, son, and I stayed at the SpringHill Suites New York Midtown Manhattan/Fifth Avenue during August, 2017. As an Marriott Elite Gold member of several years, I expected a lot more from this hotel but was sorely disappointed for several reasons: I had requested a room with two queen beds, on a high floor - as per my membership profile, well in advance of our stay at the hotel. When I called the week and day before making the trip to NYC, I was assured that we would get a two-queen-bed room. When we checked in early at the hotel, the receptionist again assured me that we would be put in a two-queen-bed room. They were gracious to give us an early check-in, but once in our room, we realized that we had been given a two-double-bed room. When I brought it to the hotel management's attention, I was told that the room was a request. I told them I realized that, but I was assured up till check in that we were getting a queen bed room and had put in my 'request' over a month in advance. I also told them that I was a Gold Elite member and entitled to an upgrade. Nothing changed, and being an Elite member means nothing at this hotel. We contemplated moving to a different Marriott hotel, but soon found out that it was not possible. The hotel told us that they would move us to a two-queen-bed room on the next day. So we spent the night in the two-double-bed room. The beds were broken. Both beds were terribly uncomfortable and had significant 'dips' in them. We were miserable. The next morning we moved to a two-queen-bed room on a lower floor. The room was just behind the elevator which we heard all night! The beds in the second room were broken and extremely uncomfortable. In fact, I could not sleep during my stay there and also suffered from severe lower back ache. At the complimentary breakfast, the hotel ran out of coffee. There were 3-4 large urns for coffee which ran dry during the breakfast hours. How does a hotel run out of coffee!! An attendant heard of our plight and ran downstairs and voluntarily made us some French-press coffee - most likely from the staff room. Also, there was no apple juice in the juice fountain. The complimentary breakfast is an insult to the hotel guests. Prepared and tasteless, powdered scrambled eggs, bland turkey sausage on one day and greasy bacon on the other. The counter was dirty, littered with spilled food. The quality of food is poor. Surely Marriott can offer a...

I cannot believe the high reviews on this hotel and cannot believe that Marriott would be involved in any way with lending their name to same. I booked 2 rooms for 4 days months in advance.. I knew things were going downhill when I saw the scaffolding in front of the hotel. Things got worse when we approached the tiny "front desk". I saw a stool behind the reservation clerk that had a top material that was so worn I asked the clerk if he actually ever sat in it. He said no....he sat in the one behind it that was only half as bad. To include the word Suites in the title of this hotel would be quite a overstatement. I checked the dictionary meaning of a suite which said "A group of rooms occupied as a unit". For me that has always meant a bedroom and separate room in form of a living room.||The 1 room was miniscule! You had just enough room behind the bed to go into the bath room. I looked for a closet to hang our clothes and there was none. I did see an||ugly dark brown small piece of furniture that looked as follows. On the right half I recall something like an ironing board. On the other 50%(left side) there was a very small drawer or 2 with a safe on top which left 25% available for hanging clothes...just enough for me to hang probably my shirts and jeans/pants. NO space for ANY of my wife's clothing which included a half dozen or more long dresses. We have traveled extensively and this was the smallest room we had ever seen and overall quite depressing and claustrophobic. Don't recall there even being a window in the entire room!...certainly not the one shown in the photo to the left of this screen. We then decided that it would not be good for our sanity to stay even 1 hour in the room and at that point I would have paid ANY amount of money to get something we could be proud of l. Luckily we were able to book 2 rooms in the 2 year old Ritz Carlton. .9 blocks south off 5th Ave which was fabulous in all respects . The only thing good about this place was the front desk clerk/mgr. who indicated he would not charge us...a true gentleman. It's unfortunate that he has to work at such a dismal hotel. Marriot would be wise to no longer be associated with this dump and owners should rent out to welfare recipients or provide free rooms for...