SEPHORA — Attraction in New York

Please don't get your makeup here especially with a girl named Dayanara. I booked 2 appointments for myself the bride and my mother that was going to walk me down the aisle. As you know a wedding can be stressful and overwhelming. Me as a bride I shouldn't be stress for my own make up ,but making me stress because i booked a full face for my mother and I so we can have a pleasant experience and it turn out opposite because my mother's makeup artist in which she is the worst on what she does. She is so rude , not patient , ignorant, no customer service at all. She ignored my mother and was very mean to her. My mom speaks Spanish and the makeup artist that was for me ,I had to switch because mine speak Spanish and my mother only speaks Spanish. That was fine. But that makeup artist named Dayanara nicasio was the worst . I'm never going to sephora to do my makeup with her nor my mother. My mother didn't know what setup your makeup mean . My mom basically thought it was the makeup that she was putting on her and it wasn't, she didn't explain to my mother what each product was going on her face. My mother did ask if any of the products had alcohol while she was putting the product on and Dayanara nicasio told my mother no. I heard it while I was getting my makeup done by another artist. So my mom let her do it because she didn't think anything of it. Then 2 minutes later my mom had her face itching so bad she asked if she can wash it at sephora with soap and Dayanara nicasio said no, since my mother had a reaction to it didn't want to do her makeup. I believe my mother has the right to let her know how her face feels. So she wouldn't let her wash her face so my mother had to go next door at bobs furniture to wash her face and the makeup artist told my mom if she doesn't get back at 145 im not doing her makeup. I found that rude and disrespectful. So my mom said okay ill came back and it was a show..My mom came back Dayanara nicasio was saying she is not doing full face on her ,she doesn't have time . She has an appointment with another client at 215 meanwhile it wasn't even 2pm and we had to speak to the manager and she was saying that she can do a feature focus and that the makeup artist can do what she can. That's so messed up instead of helping my mother because she knew that it's not the makeup products that makes her irritated is the makeup prep like the toner etc. My mother didn't know because she hasn't done makeup somewhere in such along time that I don't think they ever prep your face before. But Dayanara was saying that the makeup products has worst chemicals but that's not true because she didn't complain after she started putting a few products. But if you would have seen how she was doing my mother's makeup. I wouldn't dare do that to a client. So after an agreement that she will do something until her next appointment arrived. She barely put foundation right, her eyeshadow was disgusting, her eyebrows did not look right. That's all she did and said that she's done. Then my mom said you not going to put lipstick and Dayanara ignored my mom like she was not there. She is soo rude in every aspect. My mom also said what about blush and Dayanara ignore her and said she's done she has another client at 215. So I told my mom it's okay let's just get some samples and I'll help her out with her makeup. But I found Katherine on the floor and she was soo helpful and sweet. I told her I'm already stressing it's my wedding I even cried and choked up because what Dayanara did to my mom was really messed up. So Katherine took over and she didn't have too ,but she was willing too help my mother and she mad my day and I felt better. She help me make my mother...

I visited the bay plaza location on 2 seperate occasions and my experience was sub par at best. On my first visit, I was working with a lovely young lady who assisted me with getting a great concealer and color match. However, in the middle of working together, she told me that she was going to check on something and return and she totally forgot about me and began working with another customer as I continued to wait. I then had to explain everything to another representative who did not have the same expertise and was less helpful. When i addressed the original representative she apologized and continued to work with the other customer without any type of follow up. Three days later I returned to exchange some products i had previously purchased. The staff seemed to be operating with a skeleton crew. I finally approached a rep and asked if she was busy. She answered with a bit of an attitude and said she was but asked if she could assist. When i was trying to explain what i was looking for, she seemed extremely annoyed and asked if i had seen the color appropriate with my skin tone for that particular brand. This was also the reason that I was asking for assistance. When i circled back to the section there was no such thing posted anywhere. She said she would return however I was so turned off by the experience that I walked out without exchanging/purchasing anything. I overheard another staff member saying that they did not have much staff. While I understand that this can be frustrating, as a customer I did not feel as though my interaction was at all helpful. The rep did not even look up at me even after asking if she could help. I will never return to this...

In order to comment I had to put a star, but I actually give it a zero. Where do I even start. 1.As soon as I walked in it felt like I wanted to walk right back out. No one to greet and ask if they could help me which I really needed the help. 2. While walking in looked to my right finally saw two employees talking and giggling so I doubt if it was about work I mean I could be totally wrong but I worked in customer service for years and if you are on the floor and you are not talking to a customer you are supposed to stop what you are doing and so on. When I tried to get their attention they acted like they didn’t see me. 3. The lady in the cashier area because she wasn’t even behind the register saw that I wasn’t in the right place on line mind you there was no one on line but proceeded to speak very loud and aggressive that I had to go around the whole short loop just to get to the register again which she wasn’t behind. There was a couple of more things but it doesn’t matter I got my stuff which thankfully I took screenshots of so that was my help and I got the hell out of there.That’s The Bronx that I love. I love going in the city they’re way nicer and more...