Silhouette Beauty Lounge — Attraction in New York

Lets begin with the good things— This establishment is very clean. It smells clean; there are cleaning products visibly used. It is aesthetically pleasing to the eye. They also take progress pictures that keep their work accountable but also ensure services provided. I thought that was a nice touch because you can visually track your healing and post-op care. Here’s the negative— none of the positive reviews are genuine. They use discounts to incentivize clients to leave positive feedback. 😂 If you leave a positive review, you’ll receive $100+ credit towards a second package purchase, which turns out to be cheaper than the initial package. From a business standpoint, it just doesn’t make sense. Their reviews are essentially bought. 😂 Lets discuss actual post-op care. The lymphatic massages generally should not hurt—NOT HERE. For some odd reason, their lymphatic massages are more like sport massages. They’re so rough, you will feel soreness the next day like you visited the gym for the first time. I understand that newly operated women will feel tenderness. But you shouldn’t feel pain when you’re over 2mos postop. When you express your concerns, you are met with diminishing remarks like, “You’re being sensitive” or “Is this your first time having surgery?”. You would think the staff would be more compassionate and less demeaning or patronizing but unfortunately the unprofessionalism stems from the top—there is no standard of professionalism you’d expect for this type of establishment. Client care should be client specific, instead its more like a one-size fits all. For your hour appointment, you are set for 30min under a heating pad. Then you are given a deep tissue massage for the next 30min. They are rarely consistent and Ive realized the novelty quickly wears off once you’ve reached further in your postop journey. The owner is extremely rude. I guess this is her first business and she thinks very highly of herself. I understand that, unfortunately, that attitude is distasteful. No one wants to invest time and money into a business that doesn’t appreciate their patronage. She greets you with very ghetto mannerisms, just like her staff and doesn’t really show genuine respect or concern for your postop care. Her favorite line is, “This is a business”— paired with a few hand claps. 🤣 I wish I could recommend them. Its hard to find postop care in this part of NYC. As a latin woman, I like to promote other female-owned businesses. But this place is not worth the time. Im very disappointed. The reviews are fake, everyone is “Colombian” but they all have Boricua accents when they speak Spanish, they disrespect you in a passive-aggressive way and they look for money grabs every chance they get. Even if you enjoy deep tissue massages for your postop care, their customer service is the pits. Go somewhere else, invest your time. Their are tons of places in Queens, right over the bridge who actually know what their doing and...

To all interested in post-operative care, I have found a place that fuses both old and new methods, to help you accentuate your body goals. I have had experiences in Manhattan and New Jersey and I have been underwhelmed. I took advantage of the free consultation before making my decision.  First, the customer service is extraordinary. I mean you are not herded in and out like cattle, on the hour. It is not a fast-paced "shop". Time and care are taken with each patron. There are comprehensive documents provided to you and the customized services provided and full disclosure agreements signed. Silhouettes is a highly professional, warm establishment. Every aspect of your journey is explained. Your progress is documented and questions are always welcomed and answered. Second, the massage! I trust these ladies' experience in their craft, so when customizing a package I did not feel I was being oversold. I was getting what I needed. There were areas that I knew were not worked on with the previous massage therapist and I was given honest expectations. All my fears and worries were taken into consideration.  I did not feel overloaded with information to confuse me. The massages are meant to be intense to help you and you will be uncomfortable but they will not harm or hurt. You will experience gradual relief. This establishment takes pride in all they do from the first call and does not waiver throughout your time with them. Call for the consultation and I wish you well in...

Hello there! Let’s start by saying that this business has A1 customer service! The prices are affordable and payment plans available for post op! And they are located 7mins from my house🙌🏼I went for post op, and I couldn’t be anymore happier with my decision. They are appointment only so ladies BE ON TIME. I was on time for all of my appointments and they had placed me right into a room without waiting! Water or tea upon arrival, soothing music and most of all they make you feel like family! I really, REALLY enjoyed my time there during my post op package of 10 and I will be returning! This place is clean!! Smells great, and very relaxing. Each room has a mirror, basket for your belongings, slippers, a rope, and a step stool. AT EVERY VISIT of mine, Pictures were taken of me so I can see how far I have came during my journey, as well as measurements and weight. After every visit you are asked how was your massage and given your next appointment. Appointments are sent directly to your phone for confirmation and a day before your appointment you are reminded of your appointment! Like what else can I say, I was very happy and pleased with my decision on choosing Silhouette beauty Lounge for Post op! Jes you are doing something big! The small staff that you have is just perfect. “ The Baby” will always be a client of...