Staples — Attraction in New York

I visited Staples store, located at 9030 Metropolitan Ave Suite 3, Rego Park, NY 11374 two days in a row.

First time, I went there for a return because I want to have a price match adjustment. I bought an Apple product on line and I found there was a cheaper price in BH photo and video. So I went ahead to this store to get it adjusted. First of all, the staff are great. They helped me to return the item and to purchase again (it’s store policy thing). At least they were willing to do the adjustment for me and it was supposed to be done in couple minutes. However, because i purchased my item with a gift card, the credit could not go back to the card right away. The store manager was able to help me to contact customer support for that, just the credit still needed some time to be processed.

Hence, I went there the next day. There comes this guy called Melquan Allen, a supervisor of the same store. After I told him I want to do the price match, he asked for which store. When I showed him BH phone and video which this guy has no idea of, he told me “no, we can’t do it with unauthorized dealer”. I told him, do you even know what is BH, it’s an authorized dealer. He said it s not on their list for price matching. I asked him to show me the list. The list shows Target, Walmart, Best Buy and Other electronics retailer, etc. He then show me a different screen of store policy, which says any retailer sell the item in store and online under the same brand. I told him right there, which policy in your store says I couldn’t do the price match with BH (he even argued with me if BH has a store, I told him just google it, he said you can google anything, like eBay or whatever.) He then showed me on his phone screen with only Walmart, Best Buy and Target for the price match. I said then why I was able to do it yesterday and I came here because I checked your website before coming here. He said, if other managers do it, that’s their policy, I am not going to break my rule and get fired. How stupid is this guy??? If you showed me all the policy, why you don’t even follow it. Why the first screen even mention other electronic retailer besides the ones you already listed. He said, even it’s just $10, I m not going to adjust for you… I just don’t understand why you have someone like this as a store in charge who doesn’t even know the policy well.

My only request to this guy is to tell him write and read your policy 100 times before coming out to argue with his customers.

Don’t go to him if you are asking for something beyond his knowledge, until he fully aware what...

Went into this staples to return something from Amazon. The line went quick enough which was good.

I needed to also purchase a charger while I was there, which was locked up. Mind you this is a $12 charger. I look around the store and find one guy on the entire sales floor, helping a customer with a ring camera. I go back to the print&ship area where there are 3 people working but only 1 doing something. I ask if there’s anyone that can possibly open up the chargers for me so I can grab it quickly. They all look at each other and then I presume the manager said, “He’s just a little busy give him a minute and he’ll open it for you.” Okay no problem, I am patiently standing there another 10 minutes. The people at the pack & ship are standing around doing nothing, maybe they don’t have keys to unlock it? I don’t know, so I go back again and ask if there’s anyone else available to open the chargers. The same guy says “He’s still busy and I’m helping a customer, sorry.”

Okay no problem, so I just walked out. 20 minutes waiting for something that would take 2 seconds to unlock a case so I can grab what I need and be on my way. In my business we prioritize those small fast purchases to get people in and out, so we can spend time with other customers making larger-lengthier purchases. Not here I guess. Mind you there were other people waiting for assistance as well.

Don’t waste your time! Bad service, everything behind a lock and key, no one working or...

Highly Recommend AGAINST using THIS Staples for large print orders or anything if you don't have hours to spend waiting

Whatever systems are currently in place do not appear to work to the benefit of the customer; you'll often find multiple staff working in the print-pickup/drop off area but not actively helping customers on line while they wait extended periods of time.

I went for a large print order a few weeks ago that I was informed needed 45 mins to be done (meaning I'd be picking it up at 8:45) and was then told it'd need another 10 minutes. I DID NOT LEAVE WITH THE ORDER UNTIL 9:25PM...THEY CLOSE AT 9PM.

I went back soon after, thinking it was a one time thing, after purchasing another large print order and after receiving email confirmation that it was ready...only to be told that, after they looked everywhere for 10 minutes, that DUE TO BEING BUSY WITH A TRAINEE THE DAY THE ORDER WAS MADE, THEY JUST DIDN'T DO IT and we had to wait a whole 24 hrs to go back and pick up again...

Lastly, I went to return an amazon item where there was only 1 other customer on line when I arrived, already being helped, and it took 10 minutes between being done with them to help me.

I understand being busy but it just looks like there's no care for people's time. Do better, cause Staples isn't the problem, it's this specific location.

P.S The floor of the working area has specs of trash all over and could use some vacuuming, for the staff's...