Staples — Attraction in New York

BUYER BEWARE!! Absolutely horrible service just now. I was told by an unqualified worker that they can't print out MY OWN ARTWORK on their printers because of "copyright infringement". MY OWN ART! I asked to immediately speak to management and explained that Im making copies of my own work, as a safeguard to potentially losing the original art during shipping across the country. This is an industry standard and I've been doing this at various Staples for years (everyone in the industry does this). I was still treated as if Im trying to bootleg something...

I will never be going back to this place of business again, the people working have no clue what they are doing, I hope this location goes out of business, Ive now witnessed on 4 incidents where a physical fight almost breaks out because of how long people have to sit there and wait for the workers to do anything beyond cashing someone out at the register. Complete disgrace and I hope senior management sees how incompetent the people in this building are. The ENTIRE work force should be fired and rebuilt from the ground up. I have no idea how this branch isn't bleeding in debt. As a business there is no way this branch turns any profit, it is run terribly and I've literally watched as a patch of black dust on an electric socket has grown to be over an inch tall and no one has ever cleaned it. It truly boggles my mind. This clearly visible dirtiness is literally in the middle of the print area where everyone can see it as they wait for any print "job" to be executed. Absolutely disgraceful business practice that is now hindering my own professional income. !!!ATTENTION!!! potential customers, you've been warned, if you don't want to waste your entire day waiting on bozos who ignore you and sit on their phones, go...

Dear Staples Customer Service Department,

I hope this message finds you well.

I am a customer of Staples, and I recently visited one of your locations for a parcel delivery service. I am writing to express my dissatisfaction with the attitude and quality of service provided by your staff, and I would like to formally file a complaint in the hope that this issue can be resolved appropriately.

At the time, I was sending a parcel that weighed22lb 18/12/8inch, but your staff member displayed a poor attitude, expressing dissatisfaction with the weight of the package. They refused to provide service due to the package’s weight and instead chose to engage in idle chatting rather than assisting customers. This behavior is highly unprofessional and contradicts the customer service standards that I expect from a reputable company like Staples.

As a company known for offering a wide range of services, including parcel delivery, I believe Staples should be equipped to handle packages of various sizes and weights, and your staff should maintain a respectful and professional attitude at all times. I request that you investigate this incident and take appropriate steps to ensure that such behavior does not occur in the future. Thank you for your attention to...

I waited at customer service for over 15 minutes, and two staff passed by me, and neither acknowledged me. After waiting a bit, I decided to go to the sales line to pick up my item. Once I met with the retail cashier (two other customers ahead of me), I was told to return to the customer services desk. I then indicated I was there for 15 minutes, and no one serviced or acknowledged me. I was then told we were all busy. I understand that entirely; however, a simple we will be right with you would have been sufficient, and instead of assuming, I knew that you would service me after you completed your several tasks. When working in customer service, communication is imperative. It makes a huge difference and removes ambiguity. I gave three stars because I did get excellent service from the staff who was working the Amazon counter just before I walked to the customer service desk.

Nevertheless, I frequently visit this store and get excellent service, hence the stars above. Today, I'm not sure why the...