Brand New Hot Wok — Restaurant in New York

Now I just want to say this. I am so Disappointed on the Service of this establishment. I have bin ordering from Hot Wok for over 5 yrs now nonstop, but TODAY will be the LAST Day I ever Step Foot or order from them again. Today I ordered a Half Chicken with Beef Lomein, delivery came getting ready to eat now, open the box to see that the have of chicken I ordered looked like it went Tru a Shredder. I was so pissed I called them and explained to them what I just received. Now there is A Lady at the register who has the most DISTASTEFUL Attitude ever telling me that That's how the chicken is and every1 orders it like that. This lady is so rude to customers and she'll be the cause of them Losing A LOT of busines. So wen I called her over the phone explaining the order I have and that IAM dissatisfied with my order and I have bin ordering from u guys for Years and I would like a refund or can u just replace the chicken because I don't like how small and dry the pieces look. She starts to get an attitude of the bat and telling me don't bother to call her back because everyone orders it like that. This Lady has to be crazy. I liked the other people they had B4 she came there, now She's going to cost them alot. She's Lucky I didn't Throw the food right at her. She's the WORST and she Eather needs to be retrained or Fired on the Spot because her Customer Service is Horrible. For the People of FLATLANDS please be Aware...

So I’ve been coming to this location for a few years now. I liked them so much that I bypass many Chinese restaurants to come to this one. Today I order Chicken wings with white rice. Lo mein and a large soup. As I am eating I notice that there is a bug in my food and yes I have pictures. It was molded into the white rice. I order via uber eats so I contacted uber via the app provided photos and called the store. The owner did offer me another meal but i declined. Honestly whatever pot of rice my food was in I’ll just be served from the same dish. I get mistakes happen but I should not open my food and see anything other than food. So I will no longer come to this restaurant and just would like to receive a refund. And no this is not a money grab I also have photos of the food in the garbage. Totally...

Terrible delivery service I am a Uber eats delivery driver and I entered the restaurant and I told the lady at the register that I was here to pick up a order by the name John , she was on the phone taking an order and then told me to confirm the order , now how am I going to confirm an order that I was never told is ready for delivery. Won’t go back I actually canceled my order because she proceeded to argue with me about confirming the order then started holding the order hostage . I have no problem confirming the order but I’m not gonna confirm an order if I wasn’t told...