The Box House Hotel — Attraction in New York

My partner and I attended an out of town concert on 3/13/2022, after looking into several different hotels online, we thought the box hotel was a cute & comforting fit. We were only staying for 1 night and wanted something that fit that criteria. This hotel specifically was only about 10 minutes from the concert venue so it was a perfect fit. So check in was smooth, front desk people ( can’t recall their names sorry but one was a Caucasian female ( from looks ) and another one was a African American female ( from looks ) both super cool, super welcoming and set us up accordingly. The hotel room itself was very nice, clean, and spacious ( water was not hot at all but other than that, no complaints on the ROOM itself ) we left out to go to the show around 7pm, while we were leaving out there was a different lady working the front desk and she greeted us and told us to have a nice night, nothing abnormal. We got back to the hotel room about 11:00pm. As we were making our way to the elevator, the SAME lady ( who told us to have a great night prior ) FOLLOWED us all the way to the elevator and immediately approached us with an attitude asking “ hi are you checking in”? 1. Why wouldn’t you ask that while you SAW us walk in prior to reaching the elevator, 2. Why would we be “checking in”, if you see we’re headed to the elevator? So moving forward, I respond “ no we’re not checking in”. She responses with a heavier attitude this time saying “ ok so where are you going then?” I said, “ I’m going to room __ “ at this point she’s catching my drift and energy.. approach and delivery is everything, how she approached us, wasn’t cool at all.. very passive aggressive energy. She then changes her tone and starts acting “ professional “ and starts saying “ oh no there was just an issue on another floor with room _ the night prior so we’re just trying to sort everything out “ 1. What does the night PRIOR have to do with the current night? 2. I already stated what room we were going to, so that had nothing to do with us. 3. To follow someone all the way in the elevator when you saw us walk by the front desk… is absurd. 4. She didn’t make us want to say anymore or feel any ounce or comfort after stating something had “happen” the night prior. 5. What makes this even worse is, as we’re making our way ONTO the elevator she asks me AGAIN! what room are we going too! At this point I’m irritable, I then just show her my key card! Once I show her my key card… yet again, she turns on her “professionalism”. That was the end of it, no apology, no acknowledgement on her approach/delivery, nothing. It was very disappointing.. especially coming from out of town. Brooklyn specifically is a staple in New York.. I’ve been plenty of times, experiences like this make you never want to come back. That lady was way too comfortable talking to me the way she was, and If I didn’t think that she’d possibly kick my partner and I out, I might’ve not been so patient and less passive with my responses. This truly wasn’t acceptable. I’m not a picky person at all, and almost NEVER give reviews, but I really didn’t appreciate any of this and it was a poor experience. It’s sad, because when checking out the next day.. the same Caucasian female worker and African American worker from the first day, were there for check out. We explained to him our experience and the Caucasian female specifically seemed like she genuinely cared and was going to talk to her manager immediately as well as follow up with us DIRECTLY. It’s been almost 3 + weeks and we’ve heard nothing. Guess it comes with the business loyalty.. regardless, it wasn’t okay. Had I been a big baller or a famous/well known person it might’ve been more serious for them to address I suppose. I won’t be returning. But as stated, the hotel was clean, I’ll...

If I could rate this place in the negative numbers I absolutely would. My fiancé and I were looking for a venue for our wedding. She met the representatives of the hotel at a wedding expo. They were very pleasant and we decided to give this venue a shot. We set a meeting with their events person Joe. We did our research on the venue and were very excited about their rooftop space. We set an appointment with the events manager Joe and came with the entire family to see the space. Twenty minutes passed the scheduled time Joe was nowhere to be found. We ended up getting a tour by one of the managers. I don't recall her name, she was expecting a baby soon and was super sweet as she led us around. Being that she is not the event person she didn't have some of the answers. To be honest I was ready to give up on the place since Joe didn't even show up to our meeting and never bothered to call or email. However, my fiancé loved the views and the space. Three days later (another red flag) Joe called and apologized for not being at our scheduled tour time. He said he had a family emergency and he would love for us to set another time to meet. At this point we have done most of the additional research and were ready to give the place another shot. Joe met us (on time) and told us that he will give us as much time as we need and that he is ours for the duration of the tour etc. we took the tour of the space one more time and after went to Joes office to meet and discuss the menu. At this point we told Joe that we love the space and would be looking to book and move forward. Joe took about 10 minutes with us at his office and then told us he has another meeting coming in and he will email us all the additional information as well as set a time for us to pay the down payment. (What happened to I am yours for the duration and you have my full attention/time???) All Joe had to do is check some items on the menu as it is seasonal for the venue/hotel and email us to come in and place the deposit. Needless to say it has been over a month and no email from Joe, not about the menu and not about the booking for our wedding. We had a party of 175-200 guest coming most of whom would be staying at the hotel. Due to complete disregard for professional service we will obviously not be holding our wedding there. At this point we booked another venue, which emailed and called us almost daily to ensure we have all the questions answered. Couldn't be more disappointed with the lack of professionalism and costumer care in this place. Do yourself a favor and avoid...

This is the worst dirtiest hotel, and the management is disgusting. The prices they charge for the dump are laughable and they are not willing to work out any issues you have during your stay. I saw an actual live roach in the hallway going to our room. I was planning on not bringing it up but now I have no choice. They booked the wrong dates, and we ended up showing up for our reservation and they had booked incorrect dates and marked it as no show, when the hotel wasn't booked. The front desk people were nice enough to get us a room when we showed up exhausted from traveling, and said we could discuss with Expedia later and they would both support our refund request when Expedia contacted them. Ever since then, expedia had called them no less than 5x, with no response, and we were told we needed to call on Mondays at 8:30 or we wouldn't get ahold of the manager (REALLY? A BUSINESS RUNNING THIS WAY?). We have sent no less than 10-20 emails and so has expedia. We finally get ahold of someone today, Christina ( she said she is not required to tell us her name) and told us she was in charge of the hotel, and refused to give her full name or handle it. She cut us off anytime we tried to talk, said it was over a year ago (it wasn't that is concerning for someone the "head" of the hotel doesn't know how many months are in a year) speaking over our questions, telling us its a nonrefundable policy, and that we were blacklisted. Now this is actually DISGUSTING. We have used their other hotels in the chain and now won't even do that. My friends also stay at Henry Norman and will no longer. It is understandable that this is the WORST customer service I have EVER dealt with my life, and now I have to go through dealing with my bank. We also were trying to inquire about setting up a block of rooms, and seeing if we could settle the issue with the non-response to our payment that they have ignored for months, and now after how nasty Christina treated us, we will not "Christina" apparently is the CEO of the Box Hotel....rest assured she will drive this hotel into the grave with her lack of respect, customer service and common sense. I think her real name is actually Jenneka. She will not answer the phone and if we call says this is harassing....no...we are just trying to resolve an issue. She doesn't want to deal with it. Thanks Boxhouse for not even acknowledging issues with your customers and 3rd party booking companys for MONTHS and when you finally respond being completely nasty, defensive,...