Club Metro USA

Worst gym, the people who work here are so unprofessional, rude & nasty. Especially the manager wenser he didnt care about the complains. He didnt bother to even apologizing after explaining my frustration. I am never coming back. I suggest anyone whos thinking about opening a membership here to think again. Save your money, theirs better Gyms out there that actually value their customers unlike this one and have way more options. The machines never work, the classes are always cancelled. Theyre so quick to bill people but cant help NO ONE. worst experience ever. I had to contact the corporate company to get this resolved because Wenser the manager didnt have the decency to even try. If this club cared about their customers I wouldn't be writing this review. Someone wants to reply to my review but cant have the decency to reach out to me to try and fix my issue. Its so unprofessional that i have to keep writing because someone behind this screen doesn't want to help me. I lost my job due to the pandemic and this is the only gym still billing people. No one ever called, texted, emailed not even a single paper letter in the mail stating they were still billing people. Im not asking anything for free but if my account is already in collections from January why am i still getting billed for September OCTOBER . I need to dispute these charges and the manager that he supposedly the owner says he cant do nothing but he was the one filed first? Every other company has offered extensions, waivers, credits, lower premium and when i call to get an extension they cant offer anything? Not only were they closed for a couple months the least they can do is try to accommodate customers who were affected by the pandemic. Like i said these people dont care about you. Im so angry i cant even go to another gym cause i apparently i have to stay at this one . i dont even live in Newark i never authorized the transfer either . Save your time money , coming here is NOT WORTH IT