Prudential Center — Attraction in Newark

Amazing concert with Cher! Fantastic night. However, the VIP experience we paid for was completely botched. While employees were very helpful, and we talked to about 10, only 2 were able to give us accurate information and they went out of their way to help. The other 8 sent us in the wrong directions. I realize this is more the fault of the VIP provider but it also reflects on your venue, in that you are not requiring that provider to give ticket holders enough information.  A simple sign would have helped and you could very well require them to have a sign, or better yet an employee, at the entrance to guide VIP guests. Admittedly. we had incomplete information.  We were given tickets as a gift and the giver didn't pas on to us complete information. We did queue up at your VIP entrance but that was the wrong entrance. No arena employee at the gate knew where we were supposed to be. A sign would have helped. Coming to you for the first time, being ill-prepared, a VIP entry seemed like the right place.  We were wrong, but someone should have been able to help us. It really killed the experience.  Once inside your employees tried diligently to help us, but they didn't know where we should be.  Once we were within 20 ft of the VIP check-in at the Ford entrance and your gatekeeper turned us around and sent us to something called 22-1 which turned out to be wrong and we got sent back to the Ford entrance.  We spent 30 min walking all over the venue.  Finally finding the VIP check-in, that representative was amazingly rude to us, telling us we were late and would probably miss the reception room.  I will take that up with them, but this is a very poor reflection on you.  Having guidelines of how what I assume is a subcontractor handles your guests would be a very appropriate idea.  A first class experience this was not.

Also, after the event, you need to do a better job getting people out of the venue.  It took almost 15 minutes to exit the arena to the street.  If there had been an emergency, it would have been a disaster.  I passed exits that were blocked with trash cans and doors that could have been open.  What is the point of having a wall of doors and only two open?  Wheelchair guests were needing to go over ground cable bumps backward and slowing exit traffic. You must have a disaster plan; it is not evident. I am sure there are regulatory controls over this.

And finally, you could use a designated spot or plan for attendees to meet Uber or Lyft drivers.  That would be a nice...

A group of five of us went with tickets for premium "luxury" box seats and a prepaid parking spot. The cost of that is $2000. For the top tier price of the suite and the parking spot, we expected a breezy entrance and relaxed experience. Unfortunately, our experience was the exact opposite from start to finish.

First, we sat in uor car for probably at least 20 minutes just to enter the parking garage because the entrance is literally one lane and there is ONE guy in there scanning tickets, giving directions, and directing parking all by himself. We didn't even get a real parking spot, but were directed to a random area next to a traffic barrier where any car coming round the bend could hit us.

To get in to the arena was chaotic. The entrance from the parking garage is TINY and a large crowd of people were entering all at once. There were several staff members standing around, but nobody was really directing. At one point, my 4yo son was left on one side of the metal detectors while all of us adults were on the other. The person scanning the tickets kept asking is who was entering because there were so many people there and he couldn't hear us or see all of us. It was just hectic and stressful.

We were late for the start of the show because of the parking and entrance issues, so we tried to hurry to our suite, but we were stopped about three times by staff at various points to ask for our tickets, which delayed us more because one time the group member with our tickets went to the bathroom.

They were out of the food my son and I wanted at the concession stand and what we ended up getting was basic and beginning to taste stale. It was, of course, a small fortune.

When the show was over, my husband took our son to the bathroom. The show had ended and not even 7 minutes later, workers hurried in and essentially began forcing us to leave the suite. We were still eating the food our suite paid for while waiting for our party and the workers were taking it away and throwing it in the garbage.

The show itself was fun. Prudential Center was really awful for what people pay for the box seats/suites. I would expect this treatment for nosebleed seats. They should hire another parking person in the garage, train their entrance people better, and give bracelets for special sections. As it stands now, for thousands of dollars, you, too, can experience every hassle of entering the arena and then be shoved...

Watching an event here it’s 5 Stars all day. Not a bad seat in the house!! But Honesty there “So-called” Med Staff and other event staff women that work the areas near the entrance and exit were rude as hell. (Not all of them). I slipped and fell while attending a show and didn’t know the gravity of my injury until I had started to leave. The person I initially saw after I fell just tossed me an ice pack like, “ok now be on ya way” he didn’t document anything. I had to come back into the building after the event and be like ya I fell earlier and I’m in pain and they were like too bad ya gotta go. Trying to to tell me that I didn’t fall and rolling their eyes at me giving me dirty looks like I’m a burden to them. The guy who finally came and brought me to their med area wanted nothing to do with me like I was a bother to him to. While in the med area they took my BP and looked at me very briefly and gave me another ice pack. The guy who was doing up the paperwork called me a liar when he asked if I had surgery before..I told him No just bc I had scars doesn’t mean I had surgery. I did sign the release saying I’m leaving on my own volition..They did ask me if I wanted to go to the hospital but i declined. I wasn’t about to sit in a hospital ER for 15hrs bc I’m not priority. They gave me NO paperwork when I left just some phone number for me to call and an email address. I called that number multiple times to get a copy of the paperwork they wrote up but can’t get ahold of anyone and when I did get someone they had no answers for me. The email was just as useless. NO Response..I also wanted the footage of me falling and they told me NO. For the next week I could barely stand and I couldn’t drive home. I had to wait till the swelling went down bc I couldn’t bend my knee to drive..It’s been weeks now and I’m still in pain. I went and had imaging done and I have a partially torn meniscus from the fall. As a Disabled Veteran I didn’t expect to get treated like this at all. Would I go back and watch an event there.. No. Would I recommend having to deal with the medical or event staff no.. it’s unfortunate because the event was really good. It was just everything else I dealt with was trash. Don’t get me wrong there were some nice people, but they were few and...