Amazing concert with Cher! Fantastic night. However, the VIP experience we paid for was completely botched. While employees were very helpful, and we talked to about 10, only 2 were able to give us accurate information and they went out of their way to help. The other 8 sent us in the wrong directions. I realize this is more the fault of the VIP provider but it also reflects on your venue, in that you are not requiring that provider to give ticket holders enough information.  A simple sign would have helped and you could very well require them to have a sign, or better yet an employee, at the entrance to guide VIP guests. Admittedly. we had incomplete information.  We were given tickets as a gift and the giver didn't pas on to us complete information. We did queue up at your VIP entrance but that was the wrong entrance. No arena employee at the gate knew where we were supposed to be. A sign would have helped. Coming to you for the first time, being ill-prepared, a VIP entry seemed like the right place.  We were wrong, but someone should have been able to help us. It really killed the experience.  Once inside your employees tried diligently to help us, but they didn't know where we should be.  Once we were within 20 ft of the VIP check-in at the Ford entrance and your gatekeeper turned us around and sent us to something called 22-1 which turned out to be wrong and we got sent back to the Ford entrance.  We spent 30 min walking all over the venue.  Finally finding the VIP check-in, that representative was amazingly rude to us, telling us we were late and would probably miss the reception room.  I will take that up with them, but this is a very poor reflection on you.  Having guidelines of how what I assume is a subcontractor handles your guests would be a very appropriate idea.  A first class experience this was not.

Also, after the event, you need to do a better job getting people out of the venue.  It took almost 15 minutes to exit the arena to the street.  If there had been an emergency, it would have been a disaster.  I passed exits that were blocked with trash cans and doors that could have been open.  What is the point of having a wall of doors and only two open?  Wheelchair guests were needing to go over ground cable bumps backward and slowing exit traffic. You must have a disaster plan; it is not evident. I am sure there are regulatory controls over this.

And finally, you could use a designated spot or plan for attendees to meet Uber or Lyft drivers.  That would be a nice amenity to add