Greenfield Auto Services — Attraction in Newark

Their customer service has declined. I went there to have my vehicle repaired because I've had two other vehicles repaired there. The claims adjuster for the insured that caused the accident had called ahead and provided claim information and also requested a part be ordered prior to my arrival to minimize my repair time. Several weeks later, I had to go in after calling three times prior to confirm the part was in only to find out no record of my claim was on file and the part was never ordered. They were very defensive, full of excuses and nonchalantly dismissed me as if I wasn't a paying customer. David even went as far to say that they do not deal with the customers, only the adjusters. Which is false! How else would you receive the claim information, vehicle to begin repair and payment, because I had the payment and all paperwork pertaining to the claim on hand. They failed to recognize that errors were made on their part nor were they willing to rectify the situation, which led me to leave and take my business elsewhere. I told them that I came from another state and they didn't care how they inconvenienced me. Poor customer service and my business and money can be...

I had my car brought there after a hit and run back in June. The entire rear had to get replaced. When I got my car back the first time the blinker was not working and the bumper was out of place. I pointed out the bumper concern, some paint chips and I called when I noticed the blinker issues immediately. They tried to tell me that it was working when I left and the paint chips were already there. I had to bring the car back at an inconvenience to me. I asked for a courtesy vehicle and they told me “it’s not there problem.” When I got it back the second time I noticed a bunch of scratches all over my drivers side door like someone was trying to put the key into the door which you don’t need to do for my car, paint chips that were not there prior on the trunk and side of the car, and my trunk has to be pulled opened now it doesn’t just pop opened anymore more. The gentleman I spoke to was rude, condescending, and overall someone I would never speak to again. I am not happy with my services and will never be used this...

I got my 2017 Camry repaired through Geico here. It needed fairly substantial work and I’m thrilled w the result. 1) Never sat in the waiting room more than 5 minutes. 5 minutes! 2) Quality of work excellent. 3)Service even better - they stayed open late twice to accommodate me, stored my car for 5 days when I couldn’t pick it up, answered their phones immediately, never passed me off, knew their stuff. 4) Work I thought would take 2 weeks took 4-5 days, 5)Geico tie-in flawless - no issues or back and forth etc w shop or insurance 6)enterprise rental experience right in shop! You can stop going to the dealer folks w their enormous wait times and complicated processes. I have never felt like I trusted a car shop. And I now trust Greenfield. Thanks guys! I will return for any future needs.

**Update: the work fell apart a few...