Nordstrom — Attraction in Newport Beach

Seems like this store , which is in the most exclusive and expensive part of orange county, "the OC" somehow doesn't get the best stuff. Like there's like no formal wear, or youthful brands, it's pretty stodgy and old fashioned. Why they don't have decent clothes I don't know?? We're trying to get to prom and there's like no satin dresses or formal wear here at all. And there are hundreds of students like me at Corona del Mar high School and Newport Beach high School... We have to go elsewhere. We have to go to my sister's wedding this summer, and my mom can't find a long sleeve mother of the bride dress either. Apparently if you're not there ideal shape of 6 ft tall you won't fit into one of their overly flowery summer dresses.... Unless you want to wear Navy or black, LOL! In July! Seems like this is a b class store or something. Not sure of the marketing people are but they got...

Customer service at Nordstroms used to be the pinnacle of service and a shining example of near perfection. Today at the fashion island location I was treated as if I was a criminal. Lack of empathy, rudeness, and little to no consistency or compassion was present. I know policy’s change, but i encountered the most rude individuals and comments in regard to my return which was ultimately denied due to them being worn. The most infuriating part would be the two bags of returned worn shoes behind the cash wrap. When asked about the other “ worn “ returned shoes they only retort was “ I don’t know the story behind those, it’s a case by case basis.” Hopefully the store manager can further because I have been a loyal customer for two decades and wore these shoes twice before finding out they didn’t fit me well. The acting store manager didn’t even scribble down here name legibly, so...

Didn't fully intend to visit, but I was glad I did. I stopped in originally in hopes of a gift, but running out of luck with that I decided to browse around. I had been in search of specific shoes, but had learned what I was looking for was no longer a thing as the fashion trend has moved away from that specific style. Speaking with a very helpful and knowledgeable gentleman working the counter in the men's department, I actually learned a good deal about where the trend was going and moreso why. He was a great help, and although I didn't get what I had been looking for, I gained some knowledge and a new look at how I could turn some older outfits into and updated look. I was very pleased with how this gentleman carried himself and the knowledgeable that he presented. Very...