OfficeMax — Attraction in Niles Township

Attempted to have an enlargement of a pattern made at this location. Entered the store and was promptly assisted by a young man in the printing department. No one was wearing name tags so I can't even comend the one employee working. He started to sort out my order when several other customers came in for services in their printing department. After sometime he called for additional assistance as the manager whom was talking to two other employees at the none busy registers to come help him. The register area is also up front in clear view from printing department. The guy that came to help could not complete any task on his own, requiring the young man to stop assisting other every few minutes to help him do the simplest of task. Once he got the setup complete he stated it would take 20 min to finish printing; we could leave and come back if we wished. We returned after the allotted time to find out the printer wasn't able to print on formated paper and a larger paper format needed to be brought up from the back. The young man is working his tail off finishing the other 4 orders that came in after my order. He calls the manager to check for said paper size and weight. After another 15-20 minutes the manger comes to the printing area to report that there is additional paper in the back that size. Why didn't he bring it up? At this point I had waited 2 hrs. The manger then leaves instead of assisting the young man who clearly needs more help. I patiently continued to wait as yet another customer gets in line. 15 more minute pass. It's becoming very evident that it is going to be a long while before this young man will be able to go retrieve the right paper to finish my order. At 2.5 hrs I decided to take my business else where. No fault of the young man, as I'm sure he was very frustrated as well. I felt terrible for him ,as he really did try his best. As I'm leaving the store I look down the main aisle to see the manager and the same two employees huddled in a group talking Midway back the main aisle.

Inexcusable. I took my business to FedEx Kinkos and had my enlargement within a reasonable amount of time from a team of employees that assisted eachother. The manger at this location needs to get some remediation training or be demoted as he can't handle the job role or just...

I was just in here on December 4, 2020 7:22 PM because I needed to fax some documents. I went to the FedEx counter and the overweight woman greeted me with a groan and rolling of her eyes. She was clearly annoyed and bothered and wasn’t in any mood to assist me. I asked her if I can fax some documents or if they can be scanned and emailed to someone so I don’t have to drive to a FedEx location out of my way. She kept trying to get rid of me by saying I have to do it myself on one of the self serve machines, I explained I can’t as I don’t have a credit card with me only cash, and if my paperwork can get faxed and I can pay cash - she said no they don’t do that.

So we are only days away from 2021 (21 years into the 21st century) and Office Max, of all places, cannot do something as simple as fax a document for me and then ring me up so I can pay cash for the service.

The fax was invented 56 years ago in 1964 and Office Max couldn’t fax something for me because I was paying cash. Hard to believe it’s 2020/2021 but it explains why their days are numbered.

I wanted to call her out because I think she lied to me because she doesn’t want to do it. But I didn’t, I will drive out of my way to FedEx, fax my document and never step foot inside an OfficeMax or OfficeDepot ever again and I will be closing my account with them. If they can’t figure out how to fax something for me so I can pay cash, why would I ever trust them with something bigger like the purchase of a computer? Something to think about it.

I’m tired of coming in and not feeling welcomed because someone had a bad day and like I’m a bother when I’m not demanding or unreasonable and ask for very little assistance to complete basic things. It’s ridiculous to have to fight someone to take your money.

I hope you lose your job as you are clearly not happy with it, there’s many people who would be grateful for your job. Repugnant. Sad that this is the face...

I've been to this store many times but never felt as welcomed as today Sunday, May 2, 2021. Today I walked in an grabbed a shopping cart. As I was walking towards the aisle that I needed to go. A Man named Merza asked " do you need any assistance in finding anything?" I told him no and continued to the aisle. As I was grabbing all the things I needed. Merza walked by and I told him Thank You for asking if I needed anything. He was the 1st person who has ever asked me In This Store if I needed anything or needed help. After I thanked him he asked if I needed anything else. I asked if he had anymore boxes in the back. He was so nice to check ✔ the inventory and got them for me. He helped me carry everything to the register. With no hesitation he asked me to pull up my car so he can help me put all the materials in my car. OFFICE MAX should be very appreciated to have a Intelligent, Professional Guy like...