Geek Squad — Attraction in Norman

Apple Support scheduled a screen replacement appointment for me at 5:40 PM, two days in advance. The confirmation stated the repair would take approximately 20 minutes. I arrived early at 5:15 PM and checked in at the Geek Squad counter. After waiting for a while, someone finally came over and informed me that their technician was finishing up work on another phone—which was understandable since I was early.

However, he then told me that the repair could take up to 2 hours, and because the store closes at 7 PM, I might need to leave my phone overnight. I confirmed we were still discussing a simple screen replacement, and he said yes.

I asked why appointments are scheduled within the last two hours of the day if the service might require more time than that. He told me he didn’t have control over the...

Having my computer's hard drive crash at an extremely inopportune time was frustrating, to say the least. I received help from Jackson, who was one of the most friendly, patient, and kind people that I have ever worked with. He walked me through the steps of getting my computer backed up and running, and was extremely helpful. He has a high standard in customer service. I am extremely satisfied with the service that I received...

We have a Geek Squad annual contract for $199. Took laptop to GS today with no appointment. They were not busy so tech started working on lp. I explained issue. Was told if someone w/appt came in would have to stop and take care of appt. After 15 min of numerous attempts was told we should make appt and come back another day. Read how to fix on different lp at home & fixed myself. Guess I'll save...