Goodwill Retail Store & Donation Center — Attraction in North Bend

Used to like going here until the uneducated staff failed BIG time. I bought a 6.99 item, rounded up to 7.00 and their register had a receipt printing error. The register did not print a receipt so the employee called a manager. Well that Manager refused to give me what i paid for even after i pulled up my banking app to show it went through, so i left. Ten days later I'm still out 7 bucks, which isn't much, BUT I am not gonna let the nonprofit, profit off me. So I go in and request a manager. After too long of nobody confessing to it (that manager was there and completely denied it, and she knew she was wrong, she couldn't look me in the face) I got my 6 dollars, then corrected their counting ability, got my 7 back. In the end, the supervisor and manager on duty on November 17th 2023 at approximately 4:00pm are horrible. They are rude, defensive, have major attitudes, need to be in a group to handle anyone, and can not count to 7. TRAIN OR GET AN EDUCATED, INTELLIGENT, CUSTOMER SERVICE ORIENTATED PERSON IN THERE AT ALL TIMES. OTHERWISE THE GOOD WILL IS RIPPING PEOPLE OFF! Good thing I have balls or those mean girls thought they could gang up on me..... not today.. ...

I love this goodwill... It's a fun place to shop that has unlimited treasures to find, but even better, this goodwill has an excellent crew working there... Yesterday I took my mom there, she has dementia and her fav thing is thrifting... The staff was so helpful, especially the tall associate who was happy to reach something on a top shelf and even waited patiently as mom and I discussed getting it or not... He was so kind, even when we decided for him to put it back... Kindness counts! And... While I was waiting on my mom, I noticed the young man who was greeting people at the door... He was genuinely engaging with every person who came in, in a way that was authentic and real... This individual was also happy to go across the whole store to help someone on the other side without batting an eye... He was happy to help and it showed! Refreshing! Good job goodwill of coos county, your good management...

I have noticed that when the discount color changes every Sunday. So I have been going there every Sunday for the past 2 months. I have noticed that the discount color does not go with what they have on shelves. Last week the color was orange and on shelves was blue red yellow. You might get lucky and find the discount color. The discount color does not match with what they have on their shelves. Seams like the color that ya out you have to hunt for. We all come to the good will to find a bargain but it’s like a needle in a haystack . The discount color should match the color on the shelves. We should not have to hunt to bargains. If the discount color is blue than make sure there are blue tags on the shelf. If it’s pink make sure there are pink tags out. Ok you...