Boot Barn — Attraction in Northglenn

Honestly, I do not think I have been to this location since it was Sheplers, so it has been a loooong while. I went in a couple weeks ago to get a hat. I am working a booth at Stock Show and would like to have a nice hat for my booth. So I walk in and wait patiently as the hat person is helping another customer. The customer walks away, I step up a couple steps thinking the person will acknowledge me. Nope, he walks over talks to someone else, comes back to his bench, looks up and asks if I needed help. I say, yes, I need to get a hat, preferably gray.

First thing out of his mouth is "there are racks over there with lots of hats" [on them]. I look over, the majority are cheap straw hats, (I was looking for a gray felt hat as I had previously mentioned). I look back at him and say, what about the hats behind you (on the wall)? He draws an imaginary line across and says kind of matter-of-factly "everything below this line is $80. I just kind of stared blankly, not sure why he said it that way or why I was supposed to care. I asked if I could try some on?

He asks my size (which to be honest, I havent worn a cowboy hat in about 20 years, so I cannot remember my head measurement) and I tell him I am not sure, from what I remember it was one of the bigger ones. He tells me they max out at 7 & 3/4. Okay... I was honestly thinking he would have a string measurement of some sort to measure my head, but no such luck, I said, can we try the biggest? He says Try this one, (7 & 1/2) I put it on, wont even go down. Without blinking or looking elsewhere, he says if that doesnt fit, you are out of luck, we can order you a hat, it will be here in 3-4 weeks... nobody will have hats that large. And so I left. Not sure if he had larger hats of the nicer variety or not we never got above his imaginary line on the wall. I feel like the week before Stock Show, a Western Retailer would stock up on products for an influx of people from around the world that might be shopping there... but what do I know. And the way that he said nobody would have hats that large, I was kind of shocked. My head has been (as I figured out later) 7 & 5/8 for the last 25+ years... when I wore cowboy hats as a teenager, I never had an issue finding hats my size. Coincidentally, I ventured over to High Country Western Wear in Arvada last Friday after calling them... they had plenty of my size and larger in stock. Sales person was extremely friendly and helpful. I will definitely be going back there for any of my Western apparel needs (which probably wont be much, because I aint been to the Rose in at least 10 years, so not much need for dressing up, but if there is a need, then yeah...)

TL:DR - Boot Barn hat guy was rude, said I couldnt get a large hat anywhere for at least 3-4weeks. Seemed to imply I could not afford a nice cowboy hat. --Went elsewhere, bought a nice Stetson in my size...

If you haven't been to this store, it's worth goin. Their staff is incredibly helpful. They take their time with you and really go out of their way to get you what you need and want.

I went in for some camo, slip resistant, short, pull on boots I had found online. I wanted to try them on before buying. But, they didn't have them in my size. They offered to show me many other styles that might work for me but I didn't find a pair that fit just right.

So, in an effort to help me find the ones I really wanted and went in for, they called other stores and found them in a store near my work. I loved the customer service I received so well, that I asked to have the boots brought to the Bannock store. I'll get a call when they come in and I didn't have to pay for them up front.

Do y'all know Dave, Tiawna, or Patricia? No? Well go in and say hey to them. You'll find Dave to be funny, caring, respectful, kind and the epitome of what customer service is. He's a good soul with an amazing spirit. His presence alone will make you want to stay and enjoy more of his company.

Tiawna, is so lovely. She's there for you. She'll help you find somethin you didn't even know what you were lookin for. She exhibits amazing strong, country style manners. Has great listening skills, and knows how to help you get what you need in a hurry. I should've left for work 20 mins earlier than I did but she got me out of there and I arrived right on time.

Patricia engages in conversation and makes your experience that much better. She too is extremely helpful. She went all around the boot section, along with Dave and Tiawna to find me somethin that would work. . I really can't tell y'all how wonderful my experience really was. So go in and see...

went to the boot barn in Northglenn Sunday bought 3 Pair of jeans which had to be ordered was charged $171.74 went to check my bank account and noticed there were 2 different charges on my account from the boot barn. called to ask about the charges an had to explained to 3 different people what the problem was finally they get a Manager on the line (sherry) again had to explain to her what the problem was she wanted the trans action number I told her that there was no such number she kept telling me there was and arguing with me telling me that I must be blind or ignorant. every time I would try and explain she would interrupt and not let me get a word in then she hung up so I would call back she would hang up did that 3 times. so my Girlfriend called and got her and she said the same thing and my girlfriend also explained there was no trans action number and Sherry did and said the same thing to her. so my girlfriend asked for her managers name and number sherry would not hive it to her told her it was on the receipt girlfriend said no it's not and told my girlfriend to look it up and then hung up on her. all we wanted was an explanation of the 2 charges will never go to the Northglenn Boot Barn again there customer service SUCKS big time and there rude. I am a Vet and I don't deserve to be or will I be treated like...