IHOP — Restaurant in Northglenn

Worst restaurant experience ever. Went 11 days after they opened and it was a busy Sunday so expected a wait and was told 35 mins. Got our name card with snoopy and watched what other cards said as we waited. It was funny to watch until we noticed names being called to be seated that were handed out after we came in. Noticed many others with the same complaint and noticed many of them walking out. We waited and a manager came out to speed things up. When we over heard him asking who was next and thankfully it was us after 55 mins of waiting. I pointed out what I saw with there wait lists getting mixed up, they had three because of the amount of people who were there, and how they kept skipping over people. He said we would never do that and there was one list after have others with same complaint. I said that's BS ( just like that just letters) but whatever I just want to be seated. The manager then flipped 180 on me got into my face saying how dare you curse and you will stop it now. Not a single curse word came from me and I told him that and wanted to be seated. He kept telling me to stop cursing and wasn't moving to take us to table. He didn't back down till my father walked up daring him to kick us out and he would hear real cursing. Finally seated our waitress could tell we were upset and was trying a little to hard to change the move. Once she heard our complaints she said "well it's Sunday and I'm missing church to serve you so let's make it a good day" wow really what a rude thing to say. We got our ok food quickly and went to pay. There were people at the coffe bar trying order or pay with no one there to help them and confusion if the line to pay. We wanted to spilt our bill three ways and the hostess couldn't process the simple transaction and had call the manager, the one who got in my face to help, got it taken care of and he put a big sloppy smile wishing us back. We said never again as many others were doing. I placed a complaint with corporate and ended up with a call from the owner. He was just as dissmive as his manager of the complaints I was bringing to his attention to improve the restaurant. He talked over me as well as down to me basically telling me was lying. I was so mad and called him out in it and didn't appreciate being treated that way. He then said I was rude and unprofessional, he called to fix it and have me back but now didn't want me back in his restaurant. Refused to give me his name and hung up on me. They have poor customer service with no cares to improve. I warn everyone to stay away unless you like being treated poorly and insulted. Don't waste your time...

This place doesn’t even deserve the one star required to post my review! My family of 4 adults and 4 small children were asked to leave by security and were not even given a valid reason why. I asked for a status of our table after waiting for about 20 minutes. several parties came in after us and were seated or left with to go orders. I was met with a very rude older lady with short gray hair (I found later she is the manager Rissa.) She told me there were others waiting a head of us even though we were there prior to the other parties. She then yelled at my children that they needed to SIT DOWN! I explained to her they will sit down as soon as we get a table, they are irritable because they are hungry. We have two children with disabilities, one child that is 7yrs old and has ADHD one that is 3yrs old and has Autism, then a 2yr old and 4 yr old. We also had a diabetic person that was feeling unwell due to low blood sugar. So after Rissa yelled at us and rudely refused to help us she walked to the kitchen and several minutes later the security guard came out and said the manager asked us to leave. We asked him why and he said he wasn’t giving a reason. I explained to him that we were just trying to feel our children and she was being very rude to us. He still said we needed to leave and refused to give us a reason why. My children were getting impatient, keep in mind they are toddlers and have disabilities and they were hungry but this should be no reason to be kicked out of a restaurant. We were not being disruptive or causing problems, we just wanted to eat a late dinner. I have never been so embarrassed or humiliated by anyone like this and I had to explain to my crying children that we couldn’t eat at the place they were looking forward to eating at.

This place was horrible. I will never give this company my money again and reading the comments below I can see a trend of redness from the gray haired lady that was the manager that fits the...

Waited an hour for our food. The server thought he was a comedian and made jokes about us not eating today after he knew they were taking a while to prepare the food. The atmosphere was the worst. There were screeming kids that were excessively loud. I can understand a kid here and there as I do have four kids. This was the worst atmosphere ever. My ears were ringing, and I was about five tables away from these families. They have a back area that is separated they should put families with little ones back there. I'm not 100% sure, but if they took as long serving those families as they did mine I'm sure the kids got restless and wanted to leave. I watched a family wait at the table next to mine and not even get drinks, then our great comedian waiter jokes with them about not eating today. They packed it up and left, I wish I would have wised up like they did. The waiter was slow, forgetful, and a terrible comedian. Normally, we like IHOP and the Balloon guy, which makes it enjoyable for the kids. I'm not sure what was wrong on 3-23-24 at 12:30pm. The balloon guy wasn't there, and that was fine. The waiter brought the wrong food to the table originally and then looked as if he had no clue where the food belonged, he did remember it wasn't ours then went to the table behind us to deliver it but it wasn't their food either. He did find the table a little while later after he sat their food in front of two different customers. After we waited patiently for our food, he came out with everyone's food except for my daughter's and joked again to her, saying, "I guess you don't get to eat today." Come on, we just waited an hour for food. He asked if we needed anything, my son wanted more chocolate milk, so we let him know. He finally brought out my daughter's food without the chocolate milk and then said, "If you need anything, let me know." We said just the chocolate milk he was like, "Oh yeah, I forgot. Overall, I'm just disappointed with...