Jerry's Artarama Retail Stores - Norwalk — Attraction in Norwalk

I will leave the below post to show just how a good business should be run. After everything that hapowned i called the jerrys customer support. The woman i spoke with was for the online, but she found who i needed to talk to and got me connected to him. He was wonderfully helpful. Listened then took my number and told me either he or the store manager would call me back. A half hour later the store manager called me back and asked if i could please meet him back at the store in 10 min. He appologized and too care of the exchange personally. Excellent manager, only 2 months into the job. The cashier was friendly even though at the end of of my first visit I wasn't exactly nice and she still said, please have a nice day. I would love to give a shout out with everyone's names, but i can't remember any of the names. THANK YOU for bringing back a little confidence in corperate customer support and also management

I bought a p.cezanne 72 pencil set in hartford even though i wanted the 120 set. the people there were so friendly and helpful. when i got back down to the norwalk area my husband said take it back and get the one i want since there is a store here. they refused to exchange it with the excuse that they are a corporate store and i bought it from a franchise store. its not like I wanted to return it for cash back, i simply wanted the larger more expensive set. customer beware Jerry's artarama only treats you fairly if you are a patron of their corporate owned stores! oh and there is no way to know which is which unless you think to ask! from now on ill certainly ask and if its a corporate store let them know, no thank you corperate screws over the customers and the people who pay for...

This is store has a good selection of art supplies (thus the 2 stars) and I was happy to find it, but had such an unpleasant experience there that I'll never return. Right when I entered the store, I felt unwelcome by the staff for their closed faces. When I collected all I needed and went to the cashier to pay, I asked about becoming a member to get discounts for future purchases. The woman helping me had this sluggish countenance and told me that I had to write my details on a blank sheet of paper first. I thought she would transfer this information into their computer database, but instead, she tossed it into a box on the floor full of other pieces of paper containing other customers' information! I was shocked by their "system" to collect data. I felt this was a breach of my privacy rights and a lack of respect for their customers. I asked then to have the paper with my information back and they refused to return it to me! I found that I was repeating myself because I was simply being ignored. Finally, after I insisted to have my information back, they gave me the piece of paper back because they saw I wouldn't budge. Unbelievable! I'll never, ever return to Jerry's Artarama again. There are other stores out there that treat their customers...

The gentleman who greeted us when we entered the store (the manager, I suspect) was so helpful in guiding our decisions. Our 8 year old granddaughter is very interested in art and quite talented. With his advice, we selected a large range of items to form a foundation for her interest and classes (from paints, brushes, a palette, easel, palette knives, variously sized canvas panels, different mediums). It felt so good to purchase a really meaningful and life enhancing gift like this for her. The store is beautifully stocked with art supplies and seems to have a vibrant framing business. Highly...