Naupaka Spa & Wellness Centre at Four Seasons Resort Oahu at Ko Olina — Attraction in Oʻahu

Pros: Amber was excellent. I get massages frequently and predominantly at luxury hotels so my standards are high. Amber exceeded my expectations and delivered a relaxing massage with good hand techniques and transitions between movements. I added on the back scrub as an enhancement. The spa has a hot tub, sauna and steam room in the ladies locker room. The cold plunge was out of order so I can’t comment on this aspect of the amenities. The zen garden was closed due to rain in the forecast so I cannot comment on this either. Despite the spa being small, the amenities were nice and the steam room was at a nice temperature allowing you to actually enjoy the steam for a period of time. The staff are ultra friendly which is in complete contrast with stuffiness the staff within the hotel exhibit.

Cons: My locker was not staggered from others based on service time and the locker area is exceptionally small. I wound up changing back into my street clothes after my service between two women almost shoulder to shoulder. Not optimal. I’m used to the four seasons in Scottsdale where you get access to the pools and can have a treatment and then go sit poolside and receive lunch and drink service. This is not an option at this location. You have access to a lap pool, which I didn’t visit, but there is no service out there. Perhaps as a result of the staff’s niceness, they do not hush spa goers and when I returned from my treatment women were having full volume conversations in the hot tub and by the lockers which were echoing throughout the spa. The treatment room was along the main stairway to get into the spa and you hear women talking and echoing at times through your treatment, which circles back to the lack of enforcement with the spa etiquette. One woman was texting in the steam room when I entered and she continued until she left. Don’t personally understand that one but also a lack of etiquette enforcement.

Overall: Would considering returning for Amber, but not the best overall spa...

Visit: 7/10/25

Spa was beautiful and extremely relaxing. Jodi the spa attendant was so kind! However, when I come to the 4 seasons (especially for the price) I am expecting near perfection! The reason I am taking off stars is due to 2 reasons:

1: I opted for a massage in the outdoor hale. My masseuse left the room to allow me to undress. About a minute passed when she asked if I was ready, to which I replied “no” as I quickly decided to take a video of the beautiful view before my massage. She gave me around another 30 sec before she just began opening the door with NO warning. Thankfully I was already getting into bed, however I had to rush to cover myself due to her not announcing herself re-entering to room.

I went up to reception twice during my visit between 12pm-2:30pm. The 1st time, Jodi brought my phone up to be charged at the desk, so I went up to go retrieve it. I was not greeted by the staff , and when I asked for my phone I was given confused stares which made me feel uncomfortable. I brushed it off as nothing. Then at the end of my visit, I went up and once AGAIN I was NOT greeted. The girl at the desk (curly hair and glasses I think) proceeded to stare at me as if it was my job to greet HER. There were other workers unloading stuff at that time so I didn’t want to just interrupt. After around 30 seconds of silence I stated that im here to pay. She then asked how everything was, and proceeded to tell me everything was all set. I left the salon halfway to valet, when I received a phone call that only partial payment went through. I went back immediately to pay, HOWEVER, it’s extremely unprofessional and inconvenient to both myself AND the salon to not make sure payment is successful the first time before I left. Train your...

With the tip, it cost me $265 for a 50 min facial. The facial ended at 6pm as the sun was going down and for some reason she applied sunscreen all over my face on top of the products leaving me to need to wash my face before (kind of defeats the purpose), yet no lip balm was applied to my dry lips which I would have hoped for. The waiting room and common areas are VERY brightly lit, not the softer lighting you’d expect in a relaxing environment. Lastly, I was checking a text message on my phone from my family – not watching any kind of video or playing anything from my phone – just reading a text message. The locker room attendant came over to me and advised me that I needed to put my phone away while in the spa. Really? It’s 2023 people read from their phones. The bathrobe was nice, the space was very clean. It just wasn’t the five star experience I was going for,...