Spectrum Store — Attraction in Oʻahu

First time walking into spectrum. 2 workers out of 6 counters. Guy name Noel did not explain exactly how to sign in he just told us to sign in and somebody will call you. The signing ipad wouldnt let us sign in like4 other groups were confused and were waiting then started leaving. 8 People on the waitlist before us were waiting longer than us maybe more than hour because( I was there for 45 -50min untilI got kicked out or walked out later. I felt humiliated. ) whole 50 min I was i saw them helped 1 customer and 2 un-finished customers. I tried to complain to Noel why he did not explain well cuz there were people waiting without signing in then other chubby caucasian service professional stepped in quickly turns aggressively saying he would like me to leave saying he has a right to kick me out ha has a right to refuse to provide service he gon call security bla blah. He knew signing WASNT WORKING because he confessed by saying “now it’s working”😭 he must have been monitoring it but there was zero explanation for 30-40 min untill I brought that up. As the guy was coming at me good I saw Noel SCOFFED AT ME. These guys are not bad guys they are just understaffed, agent name Noel is kind of unqualified but I see the guy kick me out could be a good customer service guy but he must have been going through this all the time and tired of it and thats why he was trying to kick me out as soon as he started to talk to me. Ill give 2 star for their struggles. Hard to choose one out of only two worst internet...

Horrible service. I went to the store in Pearl City to return my equipment. I checked in, waited a half hour, received a text saying that I was next in line. An additional half hour later I was still waiting. Then the person at the counter being helped was done and he left. The store employee went in the back and disappeared. Then the screen told me there was one person in front of me still, and that now I'm next in line. All I wanted to do was return their equipment, instead, I wasted over an hour of my time for nothing. I ended up leaving because at that point I was late for my job. Also, from the conversations that I had overheard from other people waiting in line, I was not the only one who thought this is the worst service I have ever had. I guess I'll have to return the equipment next week on my day off, when I have at least 3 hours to waste on something that should take 10 minutes tops. I think I've only ever left maybe 3 negative reviews for anyone, in the 49 years I've been on this planet. In all honesty, that service is unacceptable. Spectrum has no problem turning my service off if I'm one day late on my bill, because they won't tolerate me making them wait, but when it comes to their customers, they clearly have no problem whatsoever making you wait, nor have any respect for your time that you are wasting on them. All to return to them their stuff....

Went to return equipment. Signed in. Was #10 on the list. So I double checked with the worker that they would text me when it was my turn (or close to my turn) and he said yes. So I went and had lunch right next door. After eating (about 45min to an hour later) I went back to check my status. My name was not on the list anymore and I had never gotten a message. So I went up to one of the workers who was in-between customers and told him the situation. I even pointed to the ppl who were being helped next to me and said I checked in right after this customer. I was here. I did the right thing and had waited my time. You guys (Spectrum) took me off the list. You skipped me. He said he couldn’t help me and that I could go to UPS return the equipment. Grade A service! I’m here, at YOUR STORE to return equipment that belongs to this company and you want to send me to another company to do your job. Amazing. If I wasn’t stuck with this company bc of the package deal they have with my condo’s HOA i would be GONE, 100%. Very frustrating experience. Long story short. This equipment will sit in my closet for the next few years bc I refuse to go back and waste my...