PC Repair Center — Attraction in Oceanside

I had a nice experience w/ my wife's Mac in the Encinitas office, however, exactly the opposite from the Oceanside office. I had brought my laptop in for repairs as it somehow shorted out and fried the motherboard. I paid the money to have another installed and the laptop worked again. They said they didn't see a short anywhere in the unit ( I had claimed it had to do w/ the charge input USB port) so I accepted the malfunction as a fluke and paid the money to have the motherboard replaced. The computer functioned fine until the power chord was merely jiggled ( just like the first time) and the computer shorted. I immediately called and let them know it had functionality but the issue was happening again so it was only a matter of time. They said they would begin the paperwork for the warranty on the new motherboard if I was able to bring it in soon. I explained it was final exam time for me so I needed the computer as long as it could function as all of my study materials were on the machine. I was able to get through most of my finals when the until finally lost functionality. I only got 3.5 weeks on the new motherboard!! When I brought in the unit I was told I was already past the date of warranty for the motherboard. I reminded them that they should have already started the paperwork on the motherboard well w/in the time frame for the warranty to cover. I was told it was too late but leave the machine w/ them and they would see what they could do; i.e. they never started the paperwork. My wife wanted to march in there, take the machine and raise a fit but I stopped her saying that I trusted them just let them have some more time with it. No calls, no status updates...nothing. Why should I, as a customer have to babysit the business for the service they advertise? Should they not be calling me w/ the status of a machine I trusted them to fix? I called many times as to the status of my machine and was told "We're working on it. My wife, again, wanted to go to the store and start chopping heads but I stopped her. 10 months later, I still have no resolution w/ the laptop. To top it all off, the unit still does not function......I'm stuck w/ the last option I was given, "Buy another motherboard or another laptop." The part that really irritates me is that all they did was alleviate the symptom but did not fix the problem and I'm left holding the bag. If I were to practice as such in my in my field I would be sued to the ends of the earth, let alone have a string of dead patients. "Gee Mr patient, I see you have cancer but here have some morphine; this will make you feel better." Well yes, it would make the patient feel better but all I did was alleviate the symptom instead of getting to the root of the problem......The cancer is still there. To top it off, the guy on the phone wanted to charge me for fixing a gouge on the faceplate that they somehow put there! Surely you can at least fix a gouge in the faceplate in almost a year's time. I hate to admit it but I should have listened to my wife.....

Update: No, the machine was not fixed. After two motherboards I had to just go ahead and buy another...

Quick edit at the start, this company apparently put in a new reply over a year after this review was written. Anyway, her e is the actual review: Terrible everything. I wound up spending a huge amount of time and money, with no working machine to show for it at the end. Briefly, I brought a laptop in that wasn't working well. After multiple failed promises to call me "soon", I was told I had a bad hard drive. They put a different one in, but never gave me a warranty or anything, so it might have been used, because it died three days later. Then, after many more phone calls and trips to their shop, including one trip to find they weren't there during their listed business hours, I was told I a technician had noticed something "sticky" on the laptop, a blatant untruth. Later, I was told had a "bad" motherboard, and that the bad motherboard had made the hard drive go bad - which is close to impossible and another load of BS. An older, gray haired guy working there was really rude to me when I went to pick up the carcass, which was a little unreal considering they had the computer for a month until they came up with the bad motherboard excuse. Anyway, long story short I opened the computer to find a hard drive that wasn't the one I supposedly bought. It was stuck in loosely, as the hard drive caddy (holder) was missing. Before I pitched the computer I decided to try a different hard drive on my own. It worked and now the computer works great. I of course had to go back to get the caddy. To sum up, these guys were beyond bad in all aspects - technical ability, customer service, and timeliness. Can't believe they have good reviews. Edit: You say below that you gave me a refund and "free" service. You gave me a partial refund, for the bad hard drive and installation, but you kept the "diagnosis fee" (or misdiagnosis, in this case). You also inexplicably put a bad hard drive (not the one I bought or the original) in the machine and left it there...

I took my PC into the PC repair center after attempting to install a new GPU which resulted in a complete loss of power to my system. What was initially described to me was a burnt-out motherboard (was told everything else was working fine) which would take about a week to get the new part in and replaced. I was excited that I didn't burn out my GPU and would be able to salvage every other part so I approved the order for the new motherboard. What happened next over the 2 months it took for them to get my computer working made me frustrated and confused beyond belief. The person I talked to who initially diagnosed my problems was different from the person who ended up working on my system - this was apparent after I received a voicemail late one evening from the person actually working on it who said that the GPU was fried. I was understandably upset as this was a much nicer GPU and I suspected they fried the GPU during testing and then played it off like it was fried when I brought it in (despite the initial diagnostic saying otherwise). Also, the motherboard they ordered was the wrong one so they had to order a new one. They ended up ordering a total of 3 different motherboards that didn't work. Finally, I was told they would have to move everything over into a new case to get the final motherboard working along with a new power supply. However, I had to go back to using my old GPU which was very upsetting considering that installing my new GPU was the entire reason for the burn out in the first place. Very frustrating experience, did not appreciate having to call them over and over myself to get an update, didn't appreciate having to speak with a different person every time who didn't seem like they knew what was wrong with my system. Also, the notes they took on the problems with my unit were so sparse and unspecific, I'm not surprised so many mistakes were made and things took so long. I will not be...