My family visited the Red Door Escape Room twice over the weekend and did two different experiences. First up....Prison Break. It was very cool having different rooms with different puzzles needing to be solved. The rooms were set up nicely and the decor was very cool. We really enjoyed Prison Break; however, two of the props in two different rooms were broken which resulted in us not being able to escape. We spent a tremendous amount of time on these broken props prior to an employee having to come in and check the props. It took two employees to figure out the props were broken/not functioning properly. One would think these issues should've been discovered when the room was set up for the next guest's experience.
We asked about their process for checking the props at the end of every "experience" and were told...." we check the rooms, but some things just get overlooked". For $140/experience this is not an acceptable answer. Also there was a part of the experience where a magnet had to be used to retrieve an object outside a room. The rope was too short/prop too far away, and the prop fell to the ground which resulted in an employee having to retrieve the object for us.....minor technicality on a poorly designed puzzle. Placing the item needing to be retrieved in a different location would be my suggestion.
Since the props were broken we were given a voucher for a free experience. The voucher was much appreciated and definitely the right move to salvage a negative customer experience. We decided to give Red Door a second chance. We called and booked an additional experience called Warrior's Way.
Warrior's Way was EXTREMELY challenging. There were several aspects of the experience which had little to no discernible direction, several puzzles which had to be in perfect sync with people in different rooms and ZERO way to know what to do without relying on the worker hints. I know the worker's hints are a necessary and important aspect of the experience; however, they should only be needed as a "last measure" and not to simply get started in a puzzle. We did NOT escape this room and were told that there is only a 30% escape rate. If we would've paid $140 for this room I would've not been happy at all.
Overall, it was a fun experience for a family of 4, but my 3 star rating is based on the price-point and functionality of the rooms. There is some room for improvement in the functionality and flow of the experiences. Neither room we selected had the ability for successfully escaping.....which is kind of the point. We would try Red Door Escape Room again, but definitely not...
Read moreThis was so much fun! We were a group of senior ladies with zero escape room experience. I honestly wasn’t sure I’d really like it, as I’ve never been good at solving things, such as murder mystery party events and such.
We did the Fair Game escape carnival themed experience. It took us a little while to find our stride, and to realize that just about everything you see, or can touch, is important! (And that even though something looks just like a painted wooden prop, manipulating it will cause things to happen in the room..like a drawer suddenly pops up on the other side revealing a curious looking object or clue!) There is a “help!/clue” button on the wall which can give subtle hints…thank goodness! It really was a group effort, and there were LOTS of things to do and solve. I can see where this would be a HUGELY useful activity for team building. We got a little testy with each other at times, but together we got through it. We escaped with 22 seconds left, and were pretty proud of ourselves, honestly! (I secretly wonder if the guy paused our clock, having a little mercy on us? We will never know!)
Some of the games were like those on Survivor or Big Brother…I’m a huge reality show fan, so that was extra fun for me! And I have a whole new level of respect for those competitions where they are holding onto rope handles trying to guide a ball up a wall past booby trap holes in the wall!!!
Loved it all and hope to do another one soon! The staff were super nice...
Read moreI first came here on a date night to play their mini game and had a blast! Decided to come back to bring my son and his friends for his birthday. It was my son’s first time doing an escape room and he was so nervous! Crista at the front desk was so sweet and explained to him that he was going to have a fun time and even if we didn’t escape, it would be okay. She showed him and his friends some puzzles to distract themselves with while I signed the waivers. Heads up: sign the waivers ahead of time! Don’t make the mistake that I did. Having 6 wiggly and rambunctious 11 year-olds is already quite an adventure. Thank you Crista for being so understanding and so helpful! We played Warrior’s Way and had Veronica as our game master. She was so energetic and fun! She even gave us a fourth clue for free since it was my son’s birthday. Their escape rooms are really beautiful and I actually felt like I was in a real dojo! We did not escape but my son and his friends had a blast! You can tell everyone at Red Door really loves what they do. I can’t wait to come back again for my third time to get that Time...
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