GameStop — Attraction in Olympia

I went to the Cooper Point location and purchased a external hard drive for my Ps5, however, I didn't know that you weren't able to play Ps5 games directly from the external hard drive. What I had needed from the jump was an internal SSD expansion, I didn't realize this until i plugged in the external drive and tried to use it. Shame on me for not doing my research before I made my purchase. After being confronted with less than satisfactory customer service from a different Game Stop store, I decided to get a second opinion from the Black Lake location within the Mall.

When I arrived, Matthew was actually on the phone with the Game Stop store that I just came from and they were discussing my interaction with the previous store, so Matthew already knew my situation.

As someone that works in the customer service industry, I must say that Matthew handled the situation spectacularly. He went far above what I expected of him doing and simply gave me a total refund so that I could put it towards the purchase of the SSD I needed. He apologized for the staff at the other location (really wasn't a bad experience there, just an uncomfortable interaction).

Matthew is amazing and really helped me out by simply taking care of it. I will definitely make sure to return to this store and recommend this location to others. Thanks, Matt. You saved my...

Bought console and new game. Console did not work with discs. After 4 days I was dusky able to swap for same console but had bought the game online copy cheaper and it worked. When I went to return it, same clerk every time, I had forgotten the darn disc. So 2 days, still within the 7 any way you look, I return to store thinking we are all on same page.....I even only wanted to return it and grab something else,......instead I was given a14 dollar credit on a game I was never able to use, returned 2 times trying to work it out, and the guy basically runs me for 40 bucks.....if you're wondering it was far cry 6...I even have a conversation with the online chat telling me they will price match it or return it no problem as I had so many problems....I'll be going back and this may turn into a5...

New to having a Nintendo Switch, came in kind of oblivious to anything and everything to do with it. Had it for about a week. The girls in the store (Shannon & Rinn) were extremely helpful and filled me in on everything I had questions on and more. If you are skeptical on anything you can come into the store and find out what you really want and what you may need down the road. I was in the store for close to an hour because I did a download and the game I bought needed an update and they were still extremely helpful and very patient. Thanks girls, I'll definitely be back because of the...