Ethan Allen — Attraction in Omaha

We went to Ethan Allen in January or February 2020. We were so excited to have the designer come to our home and listen to our styles and give us ideas. We went back to go over what the stylist had picked for us and she was more than double our budget. So we decided to buy things in pieces instead of everything at once. We ordered two swivel chairs in March 2020. When the chairs were delivered one was damaged, the delivery guys didn’t even take it off the truck as they knew we wouldn’t accept it. So they had to order a new chair. Then the pandemic hit and I understand that things slowed down during that, but communication was horrible. I Sent multiple emails that were never replied to. So finally in August 2020, I called the manager. She knew about our issues right away when I started explaining what was going on. She offered to order two new chairs at half off and then pick the one back up. And promised to update me the 1st and 15th of the month. That of course did not happen. I had to email her monthly to get updates. Finally November 2020, we get the chairs and they take the other one back. We were then supposed to get a credit for the difference. The original total price for the two chairs was $4,113.45 the second invoice with the discounted chairs was $2,373.75. Mind you, that’s not half off. Anyways we finally get a credit of $949.50...again the math does not add up. The difference between the two invoices is more than $949.50. The furniture is over priced and the service is horrible. Still trying to get this situation worked out. We will never shop with them again. And we will make sure to share our horrible experience with anyone...

My husband and I stopped by to browse and were greeted by a very friendly, knowledgeable designer/salesperson there, Julie Menzel. We weren’t sure what we needed for our home, so Julie volunteered to stop by to measure and produce ideas for us a few days later. With their 25% off February sale going on we were on a time crunch to find furniture that worked. For this reason, Julie did not even cancel her trip to our house when it had been a snow storm and freezing just the day before- talk about dedication! We met with her back in the store where she had nearly printed out her favorite pieces for our home, and let us check out some fabrics she picked. Ultimately, we decided not to buy the dining table from her (because the tops are not water resistant and for that price point, we need to be able to set a glass down at dinner without a coaster and not fret), and have since started to look elsewhere for our sofa and new chair. If only Julie had a side-hustle aside from Ethan Allen- I would love to use her to browse other stores in Omaha that have a larger selection to pick from!

Overall Pros: beautiful, American made furniture sold by a talented interior designer, Julie Menzel.

Cons: table tops are not catalyzed (water resistant), pretty steep price point, not enough selections compared to other furniture...

Kathleen worked with us until we found exactly the right thing for our living room, which turned out to be two apartment sized tan sofas, not the dark brown sofa and love seat we thouhgt we wanted. She made a trip to the house and measured so we got the right size carpet, too. The carpet is the only reason I didn't give five stars. We only saw a small sample of what I assume was the side before buying it, and I really wasn't happy when it turned out to have a lot of beige in the center. It's also wildly impractical for a country house full of pets. We 're not supposed to use a beater brush when we vaccuum, and it's already full of fur. In hindsight, we should have gotten an easy to clean industrial carpet. The hand knotted wool one is pretty, just not right for a house where mud, barf, and "accidents" are part of daily life.

Kathleen was great about paint colors. She recommended beige, not one of my favorites, then a dark gray, which also got a thumbs down. She finally came up with a medium bluish gray, and it...