WheatFields Eatery & Bakery — Restaurant in Omaha

The owner is not nice and actually quite rude. I purchased 3 cookies, 3 cookie bars, a container of churros, and 4 pieces of cake. I cut them all into smaller pieces and wrap them up, and freeze them so I have little treats for a long time. When I got home, I took a bite of the churros, and they were so gross and rubbery. And I took a bite out of each of the cakes to make sure they were good before I froze them. 1 of the cakes I thought was dry, and another one had a weird taste that was not pleasant. The other 2 cake slices were very good and all the cookies and bars were good. So I went back to the restaurant the next day. I brought them back to exchange the 3 desserts that were not good to me. The 1st guy I talked to said "we can exchange the churros but I'll have to ask about the other 2 because we don't do that, and I know there's nothing wrong with this cake" and I said "there is something wrong, I don't like them, this 1 is rubbery, this one is dry, and this one has a weird taste to it" so we went over to the owner and he asked what the problem was with the stuff and I told him the same thing I told the other guy. The owner said there's nothing wrong with this stuff, and I was like, yes, there is to me there is something wrong, I don't like them they are not good. And he kept asking me well what's wrong with them and I kept telling him the same thing, rubbery, dry, weird taste. He "said well since there's nothing wrong with them that we did we aren't going to do anything." And I said "so if I was in the restaurant part and ordered a meal but I didn't like it, or it wasn't what I was expecting or it wasn't good for whatever the reason you wouldn't take it back and let me order something else, you wouldn't try and make it right for your customer?. And he said "no, if we made it how it's suppose to be made then no we will not take it back" and I said "we'll even if you make it how you are suppose to make it I might not like it, it might not taste good to me. Everyone has different taste buds. " He said,"No restaurants do that anymore." I said, "Of course they do, I've never been to a restaurant in my life that wouldn't make something right for their customers. The last time I was at Farmhouse Cafe they actually did fix a problem with my aunts meal, the hamburger was dry and they gave her a new one that was very good, they made it right with her". He said "well the Farmhouse Cafe got sold, so what does that tell you. It sounds to me like you need to open your own restaurant. You can take these and throw them away or donate them, I don't care." Then he lifted his finger towards me and said,"Not one more word, don't say another word." I was shocked that this OWNER was speaking to me like that and was so worried about losing money (which would have been $12.00 for the 3 desserts) but could care less about me as a customer and wanting to make it right, and not lose a customer. At least the 1st guy I spoke with was nice enough after all that and gave me a piece of cake in exchange for the churros. So I lost $8.00, I threw the other 2 desserts away in their trash, and I cried on my way home because I couldn't wrap my head around how much he didn't care, and how rude he was. I didn't want money back, I just wanted to exchange them for some bars I knew I liked and were good. I would gladly have come back in the future to purchase more treats, but now I'll just go to Farmhouse Cafe, where I know they care about...

Within the last two days we have spent over $100 at this bakery. Yesterday was an amazing experience. The woman who was closing was patient, kind and gave us good sized portions/toppings. She was working alone which seemed odd for how busy it was; we made sure to tip her. We go back today to grab more bakery items and a few for my mother. I got several of the mini pecan rolls and asked if they could be split up in between boxes because they were going different places. I was told no, because I’m getting a better deal buying 6 rolls, so if they gave me different packaging they’d lose out on money. He asked who I was giving rolls to and I said my mom and grandfather. He goes “oh you like your mom?” Awkward. I told them I will buy the containers, and the man who was helping me rolled his eyes and went to ask someone (assuming a manager or owner) if I could buy an extra container. Today the pecan to roll/caramel ratio was way off compared to yesterday. He left so much on the plate, instead of putting it on top of the bare rolls (like the woman did yesterday) After purchasing my items we went home and before I gave my sons their Halloween cookies, I noticed there was hair on the inside of the container on both cookies. I took pictures and then called the restaurant. The man who rang me up answered and told me I didn’t need to speak with a manager that he could just write me down for two cookies. I told him that I had taken pictures of the cookies, the containers and the hair so that when I come in I can show them. He did not apologize. Didn’t offer something for the inconvenience he suggested I come back in and get two new cookies. I went back in to grab my two replacement cookies and a different man who I believe was the owner or manager told me I needed to bring in the cookies if I wanted a replacement. I told him they went into the trash because I wasn’t told on the phone I needed to bring them in. I told him I had pictures of the hair on the cookie and in the container and when I pulled up the pictures to show him, he didn’t look at my phone and waved me off. I told the man that I’ve spent over $100 dollars the last 2 days the last thing I’m trying to do is rip them off for two cheap cookies. It is a slap in the face to be inconvenienced with food that isn’t edible, have to drive back across town for replacements and then be accused of scamming for 2 sugar cookies. He ended up giving me two cookies and told me that in the future if I expect a replacement I need to bring the bad product back in. I would sure hope that there wouldn’t be a next time when it comes to having hair in our food. The owner/manager is not friendly. If I owned a business and someone told me they had hair in their food, I would be apologizing and making it right. I would not be having an attitude and insinuating my customer is lying. If I was trying to get over on them I’d complain about the most expensive product. I wish the last two times I stepped into this place were as good as the first time but it isn’t and I am going to look for a new place for baked goods. Treating customers properly is a way to make sure they continue to come back, someone should pass that on to the owner. Looking at most of these reviews, it seems someone missed out on business class as...

On 5/28, I recvd the absolute worst service in my entire life. It was initially a party of 3; 2 adults and 1 kid. After being taken to a table, we had to wait an addtl 15 mins before anyone acknowledged us. During this time, 1 addtl adult and 1 addtl kid arrived to join the party. When asked if we could get a larger table than the 4- person booth we were in, RuthAnn flat out said “I’m not moving you”, despite there being many other (empty) larger tables available. I don’t believe she would have treated other patrons this way. Moving on.. After placing our orders, no one to come back to check on us, and/or explain or apologize for the additional wait time. Someone who identified himself as the cook (Andrew) brought our orders to the table, several of which were wrong, inedible, or cold. Andrew’s excuse (bless his heart for trying to be kind) was that our waitress (Alisha) is new and they had 3 people not show up to work. That’s fine, but no fault of ours, the paying customer. I’m sure Andrew was overwhelmed with our table bc we asked him for straws, ketchup, butter for pancakes, syrup, enough silverware for everyone at the table. IMO-these are all reasonable things to get when eating a meal. Had our waitress come back to the table in the first place, these needs would have been taken care of.

Is it too much to ask that the hash browns not be burnt to a crisp, or the food be warmed? We had to ask for straws multiple times, and get someone’s attention for refills. Why is it if there are things wrong with the food and/or service that we speak up about, we are being labeled ‘difficult’? RuthAnn (hostess) said they “have all tried to be more than nice and accommodating” to our table, but if it continued, she was going to call the police. The police!!!!?? That’s a bit extreme. Then she flat out told us we needed to pay and leave. At this point, no one in my party had raised any voices or said anything out of line; no curse words were used either. I know many of you will say just don’t go there again, and believe me-I won’t. However, if I’m paying for any service, I expect to get it and be treated fairly and with respect. As a food service establishment, they should want to know shortcomings so it can be remedied and use that as a teaching moment for employees to learn from. If there was a staffing issue, my suggestion would have been to limit the number of patrons they could responsibly and accurately manage. Either way, it does not matter to me because I will not ever return to see if any positive changes are made. I gave 1 star...