AutoZone Auto Parts — Attraction in Orange

I went there to get a battery for my car that cost me about $175. And asked to have it installed for me and the manager ms. KIA BROWN IS SO GHETTO and unprofessional it’s not even funny. After I purchased the battery there was only 2 people behind me (mind you I had to wait in line to about 15 min to get the battery) the manager felt that it was a great business decision to put me aside and wait for almost an hour to get the battery installed (so she could help the 12 people that walked in the store after me) Isn’t that amazing. And when I talked to her about it she told me it doesn’t matter if I spend my money at her store today. What’s important is that the installation is a curtesy and it’s either I waited or I’m free to leave if I so desire. And she did not say it in a nice way either. She was rolling her eyes or should I say her extra long eyelashes the whole time. Even her employees were uncomfortable with the situation. I called corporate and talked to Maira (hopefully I don’t butcher her name) and she advised me to wait for a call from the regional manager (mr Cruz) in order to have some customer service at this place because this is unacceptable. This beast needs to be tamed, that’s all I’m...

So I went to get a part on Sunday the store manager ordered it but it was the wrong part and not only that he said it would be here on Tuesday it came on Monday and it was only one part and that was the wrong part so on Monday I take it back with the mechanic and we then Try to find the right part still didn’t have no luck but I can’t say I met a really nice young lady name Kira I think her last name is Brown but it’s spelled KIIA she was a big big help although I had to stay at the store from 530 to about eight she got the job done and she wouldn’t stop looking until she felt the part that I needed which was a lower control arm if corporate wants to call me and asked me how was her performance I would tell them they need to get rid of the store manager that they have and let her run the whole show because she definitely thinks about her customers before anything again I want to say thank you KIIA for all...

This location does not honor their warranty agreement and they have also sold me the wrong part on multiple occasions. The only benefiet is that they are open after 5pm. I purchased an Autozone battery online last year and the store failed to provide the 2 year warranty because "I did not add the warranty to my purchase." They also said "this is why you shouldnt buy products online , its better to buy at the store."Acording to Google, duralast products can be exchanged at any Autozone store with or without reciept. Every time I've tried exchange a duralast part there is always an issue. I called customer service while attempting to get clarity on store policy , the service reps told me there is no need to call customer service because they're only going to contact the store, but I believe the store didn't want me to call customer service because they knew they were telling me bs to avoid a...