Ferguson Bath, Kitchen & Lighting Gallery — Local services in Orange

Update: After my original 1 star review Jonathan from Ferguson reached out. He bent over backwards to try to make things right. I still can't give more than 3 stars because the original problems were real, but I give high marks for their customer service. As it turns out, I'd definitely buy appliances or other items from them so long as they are shipping/installing using their trucks and people. I'd be careful online ordering porcelain or other breakable stuff over the Internet though.

*8

We ordered a Toto toilet from Ferguson. When the first one arrived cracked we chalked it up to bad luck. They sent a replacement which arrived poorly packaged with a much larger chunk broken out. We called again and asked for them to replace this one but to please pay better attention to packaging. Yup, third one arrived but this time it was shattered into 30 or 40 pieces, When we called to complain and ask what the heck we're supposed to do to get rid of 3 broken toilets, the woman who took the call suggested Habitat for Humanity. Seriously???? Clueless and the last time we order anything from...

Recently, I renovated a bathroom and went to Ferguson when I found a really good deal on a shower door. I called my order in to Robert Masi and he went above and beyond to get the door shipped promptly as my contractor stated an immediate need for it.

Well, I had many issues with my contractor (including my walls being too uneven for this door) and Rob was able to recommend others and helped me with finishing the project. It is not often people go out of their way in the name of customer service especially when priced competitvely - Rob Masi and Ferguson restored my faith...

Ordered a SubZero Refrigerator in October 2021. Today, August 8, 2022 it was delivered. The delivery people were careful and considerate of my property and professional in every way. The men who installed the refrigerator were tops in their profession. Some issues that arose were handled in a calm and sensible manner to the point that they were no longer issues. The refrigerator looks great and hopefully will last as long as the one it replaced (still running) bought in 1988. It was an easy and skillful operation on their part. Everyone left...