Sirene Eyelash Extensions Utah County — Attraction in Orem

I got lash extensions from the owner and the glue was irritating my eyes and my eyes were watering a lot. I told Yanina that my eyes were really watering and she said that it didn’t matter. After I left, I went to the store. While at the grocery store, My lashes were so uncomfortable! The more I touched them, attempting to adjust whatever placement that really bothered me, I realized that they were all too easily just coming right off. I began pulling slightly at my lashes to test if they were on securely at all! They all came right off.

If I pulled them off when all of my lashes were still glued securely, I’m pretty sure I would have been pulling out my eyelashes, perhaps some blood and definitely redness and swelling!! Can you imagine??! Who would do such a thing to themself? It would hurt too much!!

I’m pretty sure lashes are just like hair extensions….you’re not supposed walk out of the salon and immediately be able to just simply pull off all of your lashes right there in the grocery store.

You would have to rip out all of your real hair with the glued in extensions if the glue adhered properly.

I sent a picture via text to show Yanina right away that my lashes came right off easily. The glue did not adhere correctly, and there was nothing permanent about the service I had just received. She ghosted me. No comfort, no compassion whatsoever. No inviting me back.

I had already had a bad day spending a lot of money somewhere else and got terrible nails that day. As Yanina knew. They were thick and ugly and I was going to have to go home and do some filing and shaping. I was depressed and told her about it. She threw that in my face later and told that I probably complain about everyone.

I went ahead and disputed my bad service from Yanina, and stated that I didn’t get what I had PAID for. Yanina was ANGRY. She disputed back, and my credit card company backed down. She kept my money with zero remorse.

No, Yanina, I am not a difficult customer, and no I did not dispute my charges for my nails as well, because they didn’t peel off easily like tape.

My nails actually stayed on quite nicely. I just unfortunately had to go home and do some...

TL;DR: RUN, DON'T WALK, from Sirene's Beauty Place. I wish I had.

I had a poor experience here a couple years ago (see review below from 2015). I'm not a contentious person so I didn't put up a fuss, and when I won a lash giveaway from one of their artists, Hayley, I thought I'd give them a second chance.

It was bad news from the beginning. Hayley claimed she was in the hospital and had to cancel my appointment. I was disappointed but didn't complain, even when I was rescheduled for a full 3 weeks later. She said, "Go ahead and book on Styleseat--I won't charge your card, it'll still be free."

The day of my new appointment, it was my turn to be sick. I messaged her first thing in the morning apologizing and asking if I could reschedule my evening appointment. She told me OF COURSE and to feel better! Later, an $80 charge hit my card for a late cancellation fee that had conveniently NEVER been mentioned before. All she said was, "It's in my terms and conditions, 50% of the service cost. My time is money."

I said you know what, forget it. I'll give up the free lashes if you refund me. No response and no refund, so I filed a claim with my bank to get the money back. They agreed that SHE was at fault and credited me the money. Stay away, folks!

2015: Not a great experience here. I went in to get my lashes done. The beds are in a common area where everyone is milling around. The artist barely talked to me but spoke very loudly in my ear to the other employees hanging around. The dealbreaker was when she put the tape too high on my left eye, actually scratching my cornea and leaving it irritated and painful for two full days. My lashes turned out nicely but a week later, they're already scraggly. Won't...

Company is inflexible and unwilling to work with clients through extenuating circumstances. Started coming to Sirene at the beginning of the summer. Had a good dynamic with my eyelash technician. Found some last minute time to do a fill appointment and scheduled it less than 24 hours in advance, but as soon as I scheduled it I remembered a personal appointment I had that made me unavailable for the lash appointment. Reached out right away (less than a half hour from making the appointment) to try to reschedule for the following day. Kept trying to reach out hourly to reschedule (because I respect the time of my lash technician). Finally, just before closing, received a text where they insisted they needed to charge the full fee for service because I was trying to change my appointment less than 24 hours in advance. Mind you, I had only scheduled the appointment that day and I WASN'T TRYING TO CANCEL, ONLY RESCHEDULE FOR THE NEXT DAY. They still charged the full fee. I am not interested in working with a company that is inflexible especially in a first time extenuating circumstance. The irony is, they say they do it to protect the artist working for them, but I was happy with my technician and would have happily continued to work with her. But because of this "company policy" that they are so rigid on, I will no longer work with the technician, which negatively affects them in...