Lake Nona Pixon Apartments — Attraction in Orlando

Three star rating is not a reflection of Pixon the building itself, but the lack of professionalism by the staff, and the condition our unit was given to us.

Initially we dealt with Joanna, but I couldn’t take her unprofessional behavior so I asked for the manager. Joanna, (on the day investors came) made us feel like she was trying to get rid of us so she could move on with the investors meeting. Wonder how investors would feel knowing we are sitting there with thousands of dollars to move in, and she’s essentially shooing us away.

The condition of this unit was just as horrible as Joannas behavior.

I’d attach pictures, but being we live here now and pictures were handed to the leasing agent (Stephanie), my husband and I decided not to post them here.

We had just moved back to America after selling our home and living overseas for 4 years, so we were very eager and in need to find a place as soon as possible.

I knew I wanted to move to the Lake Nona Laurette Park area, but didn’t want to jump into a house right away until knowing more about the area.

When we found Pixon, we met with Austin. He was great! Gave us a tour, and when we were unsure and wanted to look at the unit again... he gave us a second tour. On our first tour with Austin, we noticed the washer and dryer were being used. At the time, I was confused because there was no tenant in this unit, and I was under the impression that this unit was never lived in. It wasn’t until after we spoke with the manager that we discovered otherwise, but it was also mentioned that the cleaning staff could’ve possibly used it at the time. Which I thought was strange.

This unit was handed to us filthy. The dryer was disgusting, and so was the washer. I didn’t realize it was disgusting until I tried to do a wash. It was gross. There was funk and gunk, and the dryer was gross. It was as if someone tried to dry a filthy carpet. There was hair stuck in the vents and filth everywhere.

We went down to complain and all stephanie said was she was sorry and would look into it.

We also addressed with Stephanie the other issues in the apartment. Issues like the Microwave has crumbs and food in it, and so did the oven. The bathroom shower head appears lose or broken and the bathroom toilet paper holder the same.

Upon signing the lease, it clearly states that they are expecting us to return this unit clean. We weren’t given that respect. We weren’t handed a clean unit. So... are we suppose to do their job too?

We were never given details on where to toss the garbage, or even a welcome package which (we learned by Edwin the superintendent) should’ve been things we were told upon moving in.

We have been fully living in this unit a week, and just had Edwin service the washer and dryer. So far, he and Tony (I believe is his name) have been the most helpful and informative on this entire staff.

Pixon (the building) itself, is a wonderful building. The neighbors are kind and wonderful so far, and living above foxtail and close proximity to Boxipark is fantastic.

I highly recommend working with a leasing agent that truly cares about your business, and you as a potential resident. Stephanie was professional and delightful once all the paper work was done. Which also took an unnecessarily long time do to everything being handled through their system online, or so we were told. She also is responsive to emails to some degree as well.

Currently, Edwin has promised to bring these issues to the attention of the staff and offered to have these complaints handled right away, as well as having the microwave and oven cleaned and serviced. Edwin is the best!

UPDATE: My husband went to the leasing office to return the apartment move in condition check off list (which as you already know wasn’t in good condition) and Joanna apologized and said she’s new here. Which to me is a training issue. Shooing us off, new or nervous, is unacceptable. None the less, we are grateful for...

We have lived in the Lake Nona area for 1 year now as of January 2020. We moved into Pixon in November 2020 and could not be happier. We have interacted with Johanna and Fernando on several occasions and find them both to be professional and responsive. As stated in another review there is a lot of repair work going on at the moment. The building is a little over a year old and it appears that some of the original construction was not completed properly. There are 2 ways to look at this. It's a burden OR Pixon cares enough to maintain this building to high standards. I do agree that the parking garage gate has taken way too long to remedy, but I haven't experienced any issues with feeling unsafe or jeopardized in any way. There is always plenty of parking and security has been monitoring the parking garage. The common areas inside and out are very well maintained. The cleaning crew and maintenance staff work hard and are always friendly to the the tenants. As far as the interior of the apartment, we have a 2 bedroom and find the finishes to be exceptional. The floor to ceiling windows, concrete ceilings, bathrooms and kitchen are modern and good quality. We love the refrigerator but find the dishwasher and washer/dryer somewhat lacking in performance. This is the most quiet apartment we have lived in so that is a huge bonus. Having lived in other apartments, I would rate Pixon as the best by far. The tenants are friendly and we feel very safe here. The tenants could do a better job of picking up after their dogs as this ends up falling on the maintenance guys. Pixon is dog friendly and offers several spots for dogs to use the bathroom (for lack of better words!) and the trash receptacles always have bags available. We are dog owners and our pup likes it here too, especially visits to Foxtail Coffee, connected to the lobby. I truly believe that the staff goes above and beyond and wants the tenants to feel good about...

I’m delighted to take time to share my experience here at Pixon. Ashley, Leasing Consultant, welcomed me with a beautiful smile and caring attitude. She took care of the leasing process swiftly and effectively...always with that same charismatic personality 😉 Edwin, our amazing Property Maintenance Director...I think that’s his title and, if not, I’d love to glorify it lol because he’s so nice, patient, willing to help, and efficient at his role, that I feel absolutely safe allowing him access to my apartment to take care of things any time. He has been responsive and attentive. Stephanie, Leasing Manager, has quickly handled the couple of small hiccups I encountered. Not only was she willing to make everything right for me, but handled the matter without delay; even when off from work she was communicating with me🤙🏼. Our Apartment Life Care Team, Yari and Jason, prepared an awesome welcome party for all of us to meet and greet! It was fun and engaging 👍🏼 Lastly, I will say that even though our building is still under development, with construction all around and the amenities taking a little longer than expected to be ready for enjoyment, the staff has worked diligently to get issues resolved as fast as they can. I’m very pleased with all of them and our gorgeous building! The apartments are elegant, with European flare and industrial styling...the spaces are full of natural lighting from the gorgeous floor to ceiling windows. We are definitely off to a wonderful start and can safely say things are only going to...