Semoran & 408 Pet Doc Hospital — Attraction in Orlando

My cat Weaselby is an elderly little guy, weighing about 4.5 pounds. I had my first visit with him at this location on December 23rd due to a hematoma that became infected. I don't remember what Doctor we saw at this visit because he didn't introduce himself but i told the tech and then reiterated to the vet Weasleby has a hematoma that I was hoping would reabsorb on its own but when it became infected I needed to get him to the vet because he's FIV positive and wouldn't be able to fight the infection on his own to which he recommended a year long prescription of amoxicillin being good for FIV cats. This was a simple visit, nothing too bad but nothing too good. We had our follow up appointment today, January 13th. We were taken into a room by a tech who asked if Weasleby had sneezing coughing diarrhea etc. to which I said he is FIV positive so he's always got a bit of something going on. He remarked that him being FIV wasn't noted in his chart and then said he'd be back with the Doctor. We sat there for about 15 minutes until the tech, the doctor and some other guy finally walked in to which I joked "dang we get the whole crew". No one introduced themselves but I saw "Diaz" embroidered on the vets scrubs. The Doctor said not one single word and was just looking at my cat like he was diseased and was shaking his head basically in disapproval. He then made a spectacle about putting on his gloves, like he was disgusted to even have to touch my cat. He then grabbed my cats head, forced his head back and was very aggressively looking in his ears and eyes. My cat was struggling to get away from him, I could hear his claws scratching at the metal table top trying to get away. Doctor Diaz just squeezed his head harder to keep him in place. When he let go my cat LITERALLY jumped onto me to pick him up trying to get away from this man. He then took off his gloves literally THREW THEM into the trash can and said in an extremely nasty tone "no more cats in this room" and SLAMMED the door. The 2 men that walked in with him were obviously uncomfortable with this behavior and kind of uncomfortably chuckled and said "hold on" and left the room. I assume he left to ask the doctor what to charge us because he came back and told us it was a no charge follow up and that we could leave. We asked what the Doctors problem was to which he stated "FIV wasn't marked in the charts" and I thought for a moment maybe I had never disclosed my cat being FIV on the first visit but I DID because that first vet told me about the amoxicillin prescription being good to have for FIV cats! The second we walked out the door I was in tears at how he treated me as a customer but mainly how he man handled my 4 pound cat that he felt he needed 2 other men as what I can only assume to be "backup" incase my "diseased cat" went wild. We immediately called the office after getting into the car requesting to talk to a supervisor. We spoke to Natalie who apologized on behalf of Dr. Diaz and said she'd mark in our chart that we don't want to be seen by him again. We asked if we were even allowed back because their Doctor made it seem as though they don't "deal with FIV mongrels in their establishment" to which she said we could come back but that we would need to be seen in a quarantined room. Now I don't know if Doctor Diaz doesn't know the difference between FIV and FeLV but: FIV is transmitted by biting and sometimes mothers-to-kittens where as FeLV is transmitted by just contact The price is more than half of what I would have paid at my previous vets office but to be made a spectacle of in front of his entire office staff and treated like garbage as if I was the one who forgot to update paper work was insanely unprofessional and by reading other reviews I can see I'm not the only one who has been made to feel this way at the hands of Dr. Diaz. UPDATE: I now have 2 messaged him saying he isnt ever that rough and that he’s sorry, he wasn't mad at me but his staff to give him another chance. IDC who you're mad at. Check your attitude at the door before...

I took my cat to be examined here and my cat was extremely stressed out. We had made appointments and both times we had to wait at least half an hour upon arriving waiting for them to come get her. My cat was panting from stress in the car after having to sit there for so long instead of the appt being taken care of as fast as possible. I was told they had to poke her multiple times to draw blood because she was being difficult... while that may be the case if a cat is being stressed, I’ve taken my cat many other times for blood work when I’m not in the room and have been told each time she’s scared but manageable. The stress levels here for my animal were off the charts. After her first visit here my cat bit herself so hard on the behind she gave herself a deep wound. I tried calling the clinic to see if anyone knew about it or what happened but was told the doctor and technician who saw her weren’t there for the next three days. Next time I came in for an appointment I got a completely different technician and even when I asked about it again I was told nothing and the concern I had was shrugged off. I was told by Dr. Gordon my cat was a “difficult client” and they could barely examine her. This comes as a surprise because as I said before there have been plenty of vet visits at other facilities where the staff handles her just fine and never feels the need to even tell me if she was being difficult or not. They just handle it the way they should, as professionals. I’ve been worried sick about my cats health and the lack of compassion here was outstanding. Dr. Gordon recommended a sedated exam which I was extremely scared about since my cat is a senior. Doc said something along the lines of “blood work came back normal so we hopefully can administer anesthesia safely”. How is that at all professional or comforting to a pet parent? How is that supposed to instill trust into their clients? I was also told by the staff my cat may not like males.. an asinine assumption they made after knowing my cat for a whole of one hour. My cat loves my husband, my father, and my male friends. It seriously makes me question how they were handling and treating her back there when I couldn’t be inside to witness any of it. I would not recommend this facility whatsoever. No amount of savings is worth my daughters comfort and safety. There’s always risks with any procedure but the lack of compassion and professionalism definitely made me think twice about bringing her back. The two times I’ve been here, there have been upset people standing outside asking about their animals. At first I thought they were just irate people but in hindsight maybe they experienced the same level of unprofessionalism and mistreatment. The amount of animals they have going into the facility is probably a contributing factor to it being an extremely stressful environment. Other facilities are well maintained, clean, and space out appointments well enough so it’s not packed and reduces the amount of stress on our animals. That is not the case here. I would also like to note that the first technician that saw my cat informed me that blood work would be done while under anesthesia to reduce her stress if I brought her in for that procedure. I know for a fact I did not misunderstand her, she said this quote for quote. The next appointment, I was told by staff that the blood work would 100% have to be done before anesthesia, the blood work tells if it’s safe for them or not to go under. Who the HELL do they have working there that’s a technician but would misinform me on something SO important? Oh, and since COVID is making these places understandably do different check in procedures, you have to call the front desk to start your appointment, but when I would call I guess they were so overwhelmed they literally have a hang up message that says to call back in a few minutes. Botched staff. Botched service. Unhappy people at this facility every time I’ve went. I’ll never risk my cats life bringing her somewhere that doesn’t care about my...

I became a client here on 12/2018. I agree w/ most reviews about the affordable prices I must remind u all, don’t forget u get what u pay for. I want to bring awareness on a traumatic experience I was forced to endure in hopes proper staff training is given so that no owner ever has to go through the unnecessary additional headaches my kids and I did during our time of grief. Had I known the lack of sympathy and office value they stand by I would have preferred to trust my baby elsewhere for her short 5 yrs on earth, their not just our “fur babies” these are our family member. Fast forward to 10/25/2024 I unexpectedly lost my 5 yr old morkie. Being a first time pet owner, I did what any helpless individual would do and went by what I researched. I called vet office for further guidance. I was assisted by a young lady Deja which was helpful and provided me w/ the phone # to pet angels to go over afterlife services and told me can hold my dog for up to 3 days with a $25 fee where pet angels will pick her up from there. I did as directed & took her in. Being that I could not even function properly both my spouse and I drove her to the clinic and he proceeded with going in to complete intake while I waited in the car to endure my last few minutes with her. He came out and handed me the yellow intake form with the reason “private cremation” hand written by Deja which was the option I decided on and was instructed by pet angels to assure I tell the vet office so that when they enter order it’s the correct way Of decomposition. I was told by Deja to look out for an email to make payment. I never received this email. I trusted in the office and the form given however the next day 10/26 @ 3:19 pm I called 408 & semoran to follow up on email status but before I asked about the email I asked for them to go over my order. Per Natalie, it was input in the system as “communal cremation” not private, while this is a cheaper option it’s also (in case your not aware as I was) when they put more than one dog to be cremated at a time. Natalie apologized, voided original order and created a new ticket. I asked her who was responsible for such big mistake that had I not caught in time I would have never had the chance to bring our girls ashes home. Natalie assured me she will look into that portion after correcting everything on file. Monday 10/28 & 8:32 am I received a call from pet angels to follow up as they saw I had not access the page, I told her I had not received any email and upon her checking she realized why, the vet office never put the L for gmaiL.com. She corrected it and within seconds I received the email. In addition she explained while the driver was already in route to that office the next pick up date will be Thursday (10/31) Because of this mistake I had to prolong my anticipation on final goodbyes. I was furious and hurt and reached out newly to this office on 10/28 @ 9:35 am and spoke to Debra in attempt to inform the manager to avoid this escalating to where we are now where I’m forced to publicly call them out so no other owner goes thru this. Debra advised me there was a note on my file from 10/26 (I assume it was input by Natalie) and that the manager Sandra should be getting a hold of me if not any of the other managers before the end of the week. Due to their negligence I had to ask pet angels to call me to provide a description of my pet as after such error I had lost all trust in them. Pet angels made this process easier and did what the office were incompetent of , went out their way, showed compassion and sympathy and did as promised upon receiving my girl on 11/01 at 8:30 am sharp. I’m aware human errors happen and I’m fortunate enough to have caught this one in time but what I can’t wrap my head around is the fact this office has been so careless and unapologetic knowing the error they made that had I not caught would have been irreversible. Word of advice to anyone who goes thru a loss, call pet angels and go thru them directly before leaving this office trusting them to do...