Pinch A Penny Pool Patio Spa — Local services in Orlando

In June 2023 I made the mistake of walking into this store. I went in for a water analysis and after speaking with them they seemed very nice and willing to help me with the replacement of my pool pump and filter. Later I was called by one of the employees to give my credit card so they could purchase the equipment needed for the pump and filter. They also automatically charged 3.5 labor hours. After 4 phone calls and 3 texts requesting a copy of my receipt be sent to me, the finally emailed it to me 8 days later. There are many details I will leave out in an effort to make a long story short, but I will not be surprised if when they respond to this review (though I DON’T expect they will respond), they will say all sorts of untruths. The installation was rescheduled numerous times (more than 4x) because of no shows on their part. I received all types of different excuses from Raj (the owner and installer) and conflicting stories between him and employees. Raj was extremely unprofessional and his approach even childish at one point. He even texted me at 1:00AM with language consistent of a ”scolded child”. After 2 weeks of this I requested a refund. I called many times, but no one answered. I went by the store one Saturday morning only to find it closed with no sign or reason. I returned another day, and Raj claimed they had a new POS system, and he didn’t know how to use it to refund me. He actually handed it to me and told me to figure it out!! After a half hour of this back and forth with his “new POV” system, he gave me a check for the refund. The bank would not cash this check as they were no longer with that bank. I called Pinch a Penny corporate office in Clearwater and left seven messages for supervisor (Tommy) . He did not have the courtesy to respond either. TO THIS DAY RAJ HAS NOT REFUNDED MY $2,707.83 PAID for equipment and labor hours never received or effected. In my experience with him he is a liar and a thief. Anyone supporting this business should go in knowing there is nothing truthful to be expected from them. After help from another pool company, I came to find out charging the customer for the equipment and labor hours up front is not standard. Words cannot express what an awful experience this was with Raj Kanhai. After reporting him to the Better Business Bureau and 2 other agencies, I leave this in our higher...

I signed up for monthly pool service a few months ago. The service was $125 for weekly service. The first month, no one showed up the first 3 weeks, but I wasn’t charged so I didn’t think much of it. The next 2 months someone showed up a few times a month but never weekly. However, wasn’t charged for these months either so again, I thought nothing of but I started to grow suspicious and then I received 4 different charges of 4 different amounts- everything over $125. And by this time the pool services have stopped; our pool was green because it had not been cleaned for 4-5 weeks. We called the shop multiple times a day until we finally got someone on the phone. They claimed they’ve been busy and had an emergency for the reason they didn’t answer the phone. However, someone showed up that week told us our pool was green because I wear makeup, told us we needed a new filter and took zero accountability for the pool being green. 2 weeks later the owner comes to our house- replaces the filter, told us we would be reimbursed for the previous month and asked us to stay with company and they were going fix things moving forward. Well, again people stopped showing up to clean the pool, we were never reimbursed so we reached out again. The owner said he felt bad so he wasn’t going to charge us for the month and he was going to work on the refund he promised.

It’s now a week before Christmas, I have been charged $423. I still haven’t received the $125 reimbursement. I reach out to the owner and I have been told the company was sold and the new owners are stealing money and to dispute the charge with my bank.

If you are considering a pool company- do yourself a favor and stay away from this pinch a penny location. I have gone to other locations and they said they heard about bad business taking place here so...

It’s official, we need to break up! I’ve called hundreds of times, I’ve left messages when the service actually LET me leave one, and I’ve knocked on your actual door. Since I can’t get a hold of you, this is all I have. CANCEL MY SERVICE! I’ve found someone else, someone better, someone who actually picks up their phone.

I really like Raj & his dad as people but as business owners they’re horrible. Here’s all the things:

I started using them in January 2023 since the store is around the corner from my house and when I went in to the store to inquire, they were so nice and helpful. And service at the beginning was fine…for a few weeks.

They wouldn’t show up every week…for the first 2 months it was more like every other week. I was told that they were having trouble with their workers. I understand having trouble keeping employees in this market, but I have only had the same pool person twice in the 7 months I’ve used them! And at some point that is just an excuse.

They almost let my pool get green once before but we caught it in time after they didn’t show up for 3 weeks. But this last time, as you can see from the photos here, they totally lost it. The first picture is from a week ago and I had already been trying to get ahold of them for 2 weeks and no one ever picks up the phone! I seriously have SO many calls on record to this place. So last week when that color started, I tried going in person multiple times and they’re always closed when the store hours posted say they should be open.

I even went one day and there was a handwritten sign saying they’d be back at noon…it was 1:30pm! I’ve called hundreds of times, I’ve left messages when the service actually LET me leave one, and I’ve knocked on your actual door. Since I can’t get a hold of you, this is all I have. Again, CANCEL...