Ace Hardware — Attraction in Otsego

I needed a replacement car key and ordered it online since I can program it to my car. I stopped in to have it cut and was told, oh we don’t do that, that’s from Amazon or somewhere. You have to buy our key. So instead of them making a few bucks they eliminated a potential customer permanently. I drove over to Batteries Plus and they cut my key, it works and they didn’t even charge me. Isn’t the idea behind a hardware store to help do it yourself people? Ace wanted $180 dollars for a key that I paid $17, nope.

In response to the owner, it's too bad you're afraid to use your key cutting machine to make money. The explanation you offer is rather silly. There was a hardware store in Elk River but they are gone now and you will be too. Friendly service was your only chance and I have no need for you with the other...

Stopped into the local Ace hardware store for a couple small things. The staff is always so helpful. While wandering through the store I noticed their snow blowers were priced the same as the one I was looking at at the dealer. while Matt was showing me the snowblower he offered to deliver it that day for free if I was interested. $99 was the cheapest the other dealer was willing to deliver it for. Long story short, Matt delivered it that day. He fueled it up, went over operations of it. Had tires at required PSI. Turn key ready for snow.. Thanks again matt, great...

They tried to sell me a Chinese 189$ VW/Audi Key that was of much lesser quality than the OEM key, I brought in. They’re excuse was my OEM key would “Damage” Their machine as the Chinese key they’re trying to sell is exactly the same but even cheaper. (Frattallone's Hardware & Garden. In Andover). Will accept your (Switch Blade) style keys. Even the Dealership will cost less than 200$ to get a key cut and programmed (They don’t program the key). Had 3 Different employees tell me a different story on why they can’t cut the key. No one knew what was...