Jared Jewelers — Attraction in Overland Park

I have to say first off that the salespeople at the store were very helpful when I was searching for my wifes engagement ring. I was also able to find a diamond that I really liked and really fit the custom ring that I wanted made. I received the ring a couple days late, (nothing serious) and she was very happy with it. That is where my positive comments unfortunately end. Since receiving the ring and purchasing the wedding band, six stones have fallen out. I fortunately purchased the service plan, so we have been able to get the stones replaced, however I believe that six times is too many. Also, the first time we went to replace the stones, they took over a week to replace (after telling us it would be 3 days). The second time we had to replace stones, they were very friendly when we complained, but still took a week to replace. When we received the rings back, the jeweler, rather than using the same sapphires in the engagement ring, used a different sized stone and set it into the ring off center. I know that seems petty but it is very noticeable when you look at the ring. This last time we went to get, you guessed it, more stones to replace. My wife complained directly to the service person and they directed her to the manager. The manager could not be bothered though and my wife was left waiting over 30 minutes before not being allowed to talk to the manager. They assured us that the ring would be ready in 3-4 days. After 11 days, we called and they told us that there had been a delay. Magically about a half hour later they were able to get the ring done which leads me to believe that they either lost it, or didnt care enough to be timely in its repair. I feel very stuck because I have spent a good deal of money on rings there as well as service plans so I can either continue to go and deal with their woefully inadequate jeweler, or go pay full price each time we need maintenance at a quality jeweler. I would not recommend this store to anyone looking for quality jewelry. The salespeople are very nice, but the jeweler at this particular establishment is a joke, and the management has been less than helpful. Any guys looking for an engagement ring, please consider a different vendor, you and your potential mate would be much better off going with a quality product. I can tell you that the process of getting engaged/married can be very stressful and both of you would be better off not worrying about your jewelry...

2 week's ago I went in and spent what was to me a good deal of money. I had been keeping cash set aside so the future Fiance wouldn't see a transaction on our checking account. So I walked in with a stack of cash, picked out the ring that I knew she wanted, provided a Diamond for them to set. I asked for a total and joked about a cash discount. The Assistant Manager was the one helping me (Ryan) he did not take my joke lightly and said back rudely "No we don't." So with the sheet he pulled (came in and sized my Fiance 3 weeks before hand) and after I paid him and opted not to charge the extended warranty at that moment for reason's stated above he said the ring should be done later today. I went picked it up everything seemed fine, popped the question and instructed my Fiance to head into the store the next day per Ryan's suggestion so they could tell her how to care for it and I mentioned that she should tell them the ring fits loose and that they might have sized her wrong. I was OUTRAGED when she told me what they said to her the next day. She walked in spoke to Ryan and Michelle - she was informed that they would not do anything to re-size the ring unless I paid for the $170 warranty or I she could pay the $44 then and they would re-size it, because I obviously had spent my last penny buying her ring and I couldn't afford to spend the extra month on anything for her. They went on to mention that I did not purchase the diamond that they showed me and that the one I had was a cheap one. Keep in mind at this point I have spent $3,000 on her ring I don't consider that to be cheap but it was within my budget. I have left a message for the district manager I expect a return call, I have never been treated with such disrespect in my life. It PAINS me to tell people where I got the ring and IF they had that exact ring elsewhere I would have bought it even if it...

Have you heard of Shane Co.? They are located at 7300 W. 135th Street in Overland Park, KS. I highly recommend you seeing Abby. In my eyes, Jared is the worst. That little marketing jingle that they have is just a jingle!! Bought two expensive items; one was a very expense necklace and the chain broke after 4 months. They charged me $60 to fix it. When they fixed it, they sawdered the chain together...I guess so that you wouldn't notice it...no quality check at all and although a very small chain it looked like a blob of 2-3 links melted together. I had to bring it to their attention. Supposedly another jeweler fixed it and it appears to be fine now. While I was in there to pick it up, one of the jewelry repair women (blonde/ponytail) is acting very unprofessional and proceeds to go in the back of the store (far back right) and knocked on an office and then states a$$hole to whoever was in the office. Possibly this is a pet name for that person, but to be in ear shot of a customer is highly unprofessional!!! Really? Found out that she's the one that made the original repair. Obviously no quality check. I would not even recognize this store as a professional jewelry store...yes, a lot of flashy jewelry, but they are paid commission, they charge for extended warranties, etc. etc. I've learned after buying some new pieces of jewelry that Shane Co. is the professional jewelry store and you would never hear anyone with a fowl mouth or acting unprofessional! Did I mention Shane Co.?? Yes, that's the store you should go to...Jared would fall in the discounted small amateur store category! Never again...and I hope this helps someone in choosing a quality...